Covid-19 Travel Update

Options for pet air travel are extremely limited at this time and it is unclear when travel will begin to normalize. Our PenderAIR team is closely following the changing regulations and requirements to ensure we continue to provide the highest level of service for our clients and their pets.

Please let us know as soon as possible if you are planning on traveling with your pet, as some destinations may require additional time to prepare requirements and/or may be impossible at this time. Due to high volume, we are responding to all new requests in order of travel date.

We appreciate your patience and understanding during this time.


Pender Pet Retreat Earns Angie’s List Super Service Award!

Published on March 18, 2015

Featured Item

Super Service Awards for 5 Years Straight!

Award reflects company’s consistently high level of customer service

 For the 5th straight year, Pender Pet Retreat has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2014.

“Pender Pet Retreat’s goal is to be home away from home for our clients’ pets.  Our dedicated staff members are all dog and cat lovers who enjoy petting, walking, playing with, and caring for both canines and felines alike.  We take great pride in offering many high quality options for pet accommodations and pet pampering on our 6 acre grounds in Chantilly; all at a reasonable price.  By allowing our clients to tailor their pet’s stay any way they like we feel we are offering the best value in Northern Virginia.  We are very pleased to know that our Angie’s List clients feel the same way.” – Mark Johnson and Dr. Don Powell – founders and co-owners

“Only about 5 percent of the companies Pender Pet Retreat competes with in Northern Virginia are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on


 Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.

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