Covid-19 Travel Update

Options for pet air travel are extremely limited at this time and it is unclear when travel will begin to normalize. Our PenderAIR team is closely following the changing regulations and requirements to ensure we continue to provide the highest level of service for our clients and their pets.

Please let us know as soon as possible if you are planning on traveling with your pet, as some destinations may require additional time to prepare requirements and/or may be impossible at this time. Due to high volume, we are responding to all new requests in order of travel date.

We appreciate your patience and understanding during this time.


What you should know before putting your pet on a plane

  • Are you working with an experienced pet travel coordinator who knows (a) each airline’s rules, (b) all crate requirements, and (c) your destination’s regulations (these differ country to country).
  • Will your pet travel coordinator offer full-service, cost-saving options and be available to you by email, phone or app throughout your pet’s journey?
  • Do they know all the health documentation and testing requirements needed for your pet to travel to your destination – and facilitate or expedite these for you? Do they work with veterinarians and have a history of keeping pets healthy and safe?
  • Do you trust that your pet will have the safest, shortest trip and be as stress-free as possible from their booking?
  • Will there be an assigned agent to personally meet your pet on the other end of the flight and expedite your pet through customs, handle any boarding needs and help reunite your pet with you?
  • If there are cancellations or delays, can your agent easily accommodate your pet’s needs in a safe and comfortable way, and re-book as needed?

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