Options for pet air travel are extremely limited at this time and it is unclear when travel will begin to normalize. Our PenderAIR team is closely following the changing regulations and requirements to ensure we continue to provide the highest level of service for our clients and their pets.
Please let us know as soon as possible if you are planning on traveling with your pet, as some destinations may require additional time to prepare requirements and/or may be impossible at this time. Due to high volume, we are responding to all new requests in order of travel date.
We appreciate your patience and understanding during this time.
I must admit, I had been deferring contacting organizations or companies that assist with international pet travel documentation due to my anxiety over potential complications and costs. However, upon discussing my concerns with our trusted…read more
From the initial call to set up shipping until we received our pets in Germany, Pender AIR (Christina Bowen) was AMAZING. Not once did we have to worry about how to get our pets from the US to our overseas destination because Ms. Bowen was …read more
Could not have worked with a better company for our pet transfer! From start to finish, Karla was kind, passionate about her work, and on top of every part of ensuring our pets were cared for. We moved to one of the more restrictive …read more
Penderair – and specifically Christina Bowen – made an inevitably stressful situation (moving a household, 2 little ones and then 2 dogs to the UK) a little less stressful – by completely handling the dog travel portion. I was obviously …read more
Christina and the whole team at Pender Air were fantastic to work with. We had never flown our anxious dog before, and Christina not only made sure we had all of the correct documentation necessary, but made herself available to field …read more
There is no words to express how grateful I am for them. They were very on top of things and knew what they were doing/talking about. They helped me all the way towards the end. When they told me they would deliver they really didn’t …read more
(Translated by Google) Excellent service and a high human sense of love for the animals. God bless you for such a beautiful service
Excelente servicio y un alto sentido humano de amor para los animalitos. Dios les bendiga por …read more
I was sooo nervous to have my dog fly internationally alone and in a crate since he is not a crated dog. Karla with PendingAir made the entire process stress free and kept us well informed throughout the process. Karla put me in touch with …read more
We were nervous about flying a dog for the first time but our year old Golden came made it across the pond with no issues and was his normal happy self when we collected him from HARC. PenderAIR and their UK partner Airpets do a fantastic …read more
We used Pender to transport our dog from the Washington DC area to Reykjavik, Iceland. Our experience from the first email was phenomenal. Christina helped us with every step along the way, going above and beyond to make sure we understood …read more
I would like to share my pet transport experience in case you decide to travel with your dog to or from the United States of America. There are numerous companies that offer pet transport services, and after a lengthy search, I finally …read more
Our airline changed their policy on pets with no notice, so we had to scramble to find a pet transport company to get our cat to us in Sri Lanka. Pender Air worked with Pet Express to handle all the documents and logistics and advise me on …read more
Koko is a happy girl in her new garden !! Thanks to Karla and the PenderAir team for helping us get her to Sri Lanka from Washington DC. The service was exceptional and despite having a last minute family emergency, Karla was able to help …read more
Christina is absolutely incredible! If you’re moving to the UK with a cat, look no further. They will give you a fair and transparent price and Christina was so patient and kind throughout the process. I decided to not ship my pet and …read more
The staff at Pender AIR are amazing! They went over and above to help us move our Beagle/Jack Russell mix from NY to Scotland. They took care of all the paperwork scheduling and other details, worked with our vet to make sure everything …read more
Penser Air and Mr Logan Jackson were the best to arrange picking up our three cats and two-year old Golden Retriever in IAD in July 2022, after a long trip from Amsterdam. They arrange for a custom agent to clear them for entry in the US …read more
Our family recently relocated to London, and we used Pender AIR to transport our beloved pet, Talisker Sylvanus Thayer Gray. (-: To say that we were pleased with the service and support we received would be an understatement.
Christina …read more
I strongly recommend pender air to handle your pets relocation.
They take excellent care of your dogs from day one until the dogs are shipped to the destination.
Special thanks to Karla , a professional, courteous, super caring person and …read more
Christina was amazing. Not only did she get our dog safely to the UK but she took it upon herself to learn the system for reptiles when no other company would handle our gecko. We’re so grateful for the attention to detail and smooth …read more
We (my husband and I) highly recommend Pender Air for your fur babies. Lesley and Carmen provided superb service, love and care throughout the process. If there is 10 stars we would give them that rate. Our babies arrived safely and happily…read more
Lesley and Carmen helped transport my dog from Dulles to Manchester (via Heathrow). Initially I investigated DIY options but ultimately decided to put Pender Air in charge. I’m so glad I did. Their impressive knowledge of the process and …read more
Can I give more than 5 stars?! I cannot begin to thank Lesley & Carmen for for all of their help with shipping our dog overseas earlier this month. We adopted our dog about a year ago and have had a some behavioral issues which made us …read more
I can not speak highly enough about the service we received with PenderAir. This was our first overseas move and I just wasn't sure I wanted to deal with the stress of coordinating the pet portion on my own. It was expensive to be sure, …read more
Just to say a huge thank you, we are extremely happy to finally have the dogs back.
You and your team have done an outstanding work, acommodating all the last minute changes,
With always very efficient communication and genuine care for the…read more
Thank you so much, Marcelo, it was a please helping you and your fur babies with your relocation. So glad we were able to help!
Shipped a 4 month old Shiba puppy from Paris with PenderAir handling the import processing and customs. We are newbies to export/import of live animals, and this is our little girl, so we were very nervous about the entire process. Logan …read more
I "fell into" Pender Air since they were the chosen Customs Broker for our dog flying from Spain to the US. They kept me informed every step of the way and came up with a fantastic alternate solution when the airline made an error. I will …read more
Pender Air provided outstanding service transporting our two dogs from the US to Europe. Christina was exceptional in finding transportation solutions during an earlier than expected cargo heat embargo at IAD to ensure our dogs arrived safe…read more
I highly recommend Pender Air for your pet transportation needs. I am a logistician by trade and I can attest that Pender Air's logistics coordination for shipping our dog to Belgium was excellent! They are the experts in my opinion and I…read more
It means a lot to know that someone familiar with logistics was so pleased with our services! Thank you so much for the kind words!
In a nutshell, we were in excellent, caring hands. You won't regret working with Pender AIR. From day one, not only did Christina and her team in the US through the UK take care of our dog, but they were very communicative, patient and …read more
Pender air, and especially Paul, were amazing in getting our pets from DC to Kathmandu. Highly recommend and would definitely use Pender again.
Thank you so much for the wonderful feedback, I am so glad we were able to help with your relocation! I hope you and your family are enjoying Kathmandu!
Lesley and Carmen provided me with one of the most noteworthy, positive customer service experiences in recent memory. They made many accommodations and were exceptional with communication.
I can’t recommend this company highly enough!!
Client feedback means so much to us, thank you for taking the time to let us know how we did! I will pass this along to Lesley and Carmen as well, I know they will greatly appreciate the kind words!
Cannot recommend PenderAir highly enough. From my first contacting them with an enquiry, to them following up with me once my dog safely arrived in the UK they were professional, informative, friendly, patient and efficient. Pet travel is…read more
My 10 year old kitty and 17# yorkie-poo arrived unscathed after a transatlantic flight into the UK. The incredibly complicated plough through British and US regulations was calmly and efficiently navigated by Christina who has the patience …read more
Christina, Karla, and team were absolutely fantastic. From early coordination and problem resolution in the early stages, adjusting flights just a few days out, to handoff with the local handlers and driver, the Pender Air team is a …read more
We used PenderAir for our first international move to Colombia from DC for our 2 large dogs (90 and 75 pounds). PenderAir and their regional specialists were fantastic. They seamlessly coordinated with other companies—one to provide ground …read more
My husband and I needed to ship our two dogs to Germany via cargo as they were too big to go as unaccompanied baggage. I can't recommend Pender Air enough! From the initial conversation Lesley and Carmen answered all of our questions and …read more
Amazing!! They made shipping my cat very easy. Would highly recommend them.
I am sorry to hear how long you have been waiting for a response and sincerely apologize for our delay in getting back to you. We are incredibly busy right now as the summer travel season kicks in and COVID regulations continue to make international pet travel more complex and difficult for all destinations. Your patience is very kindly appreciated, and one of our Pet Travel Coordinators, specializing in your destination, will be reaching out to you shortly.
We moved from Washington, DC USA to Stuttgart, Germany as part of a corporate relocation in the spring of 2022. PenderAir, and specifically Lesley LaRue, did a great job. They had a proactive approach and focused on solutions whenever …read more
Christina is not only very thorough and responsive, but she clearly cares about her clients and their pets. She always responded to my emails the same day and followed up on every detail. She even followed up after our trip to ask how our…read more
I've been fostering my friends' cat, who is currently in England because they are in the Airforce and didn't have enough time to perform the paperwork to send their cat over. Once it was finally time to reunite the cat with my friends in …read more
Pender AIR was fantastic from start to finish getting our fur son moved from Washington, DC to South Africa! The process was complicated to say the least, even before factoring in COVID issues and the many restrictions on flat-faced dogs …read more
My experience with PenderAir was PHENOMENAL! I made enquiries to SEVERAL local and national pet travel services for travel to the UK and most of the cost estimates were vague at best. PenderAir was the only one with a line by line breakdown…read more
I needed to use a broker to ship my American Staffordshire Terrier as all commercial airlines available would not allow her to be flown as extra baggage from Europe. Pender Air helped me find a shipper in Europe and then as the receiving …read more
Christina and the three C’s: Christina Bowen of PenderAir exhibits the three C’s of compassion, communication, and competence. Christina was a joy to work with over the couple of months leading up to our move to Germany from Alexandria, …read more
Logan and G (the driver) helped me and my pup immensely through an extremely stressful moment when we were told our crate was too small to fly. I massively appreciate Logan taking my call at home and coordinating with the PenderAir team to …read more
Truly amazing team of people. I especially loved working with Carmen Wragg. She walked me through everything. This was my first time transporting my dog and the peace of mind and confidence I had in the process because of her was really …read more
We’ve used PenderAir twice in 2022 to ship our dog to London. PenderAir’s country-specific experiences with rules, forms, and various potential issues is extremely valuable.
Christina is so diligent with communicating the steps and …read more
I couldn't recommend Christina at Pender Air more if you need to transport a pet. She made it really easy to navigate all the paperwork correctly and on time, and regularly checked in in run up to journey to make sure all was on track. …read more
PenderAir made transporting my dog so easy and worry free for me. They take much care with your pet and have excellent partners which make the process very efficient. I have used them twice and would not hesitate to use them again in the …read more
For my dog-owning world travelers out there, I want to post a rave about PenderAir, a division of Pender Pet Retreat. They handled #Tinathegreyhound's trip to Vienna so well, from the complex EU animal import forms to the pre-flight exam to…read more
PenderAir was AMAZING in moving our dogs! Christina was so helpful with my stress and making sure the dogs were taking care of. She made sure she explained everything up front and how things worked. She is a worker who truly cares about her…read more
We used Pender AIR to ship our dog overseas. Lesley and Carmen were wonderful to work with. They coordinated all of the paperwork, communicated vaccinations required, and were upfront with the costs associated with the task of shipping her…read more
I seriously cannot recommend Pender AIR enough!!! Christina was our pet consultant and made our whole experience wonderful and made us feel at ease for flying our pet to another country. From day one, she was accommodating and helped solve …read more
Strongly recommend PenderAir
I was first in touch with them in 2020 when we thought we might have to relocate from US – UK. I dealt with Lesley who was very responsive, answered all questions, never made me feel like i was a nuisance for …read more
Fabulous company and team. Traveling with your pet internationally is stressful, and I had a ton of questions. They were always there for me and available over email and phone, and helped me feel comfortable every step of the journey. They …read more
My cat made the journey from Washington, DC to London Heathrow. He arrived in good spirits, no distress but nervous and glad to see me. I had already arrived a week before and had set up our new home. Lesley made sure that he had some …read more
I just used them to ship my dogs from D.C. to Manchester, England and they did a fantastic job. Not only were they super responsive to ALL my questions, they provided me with an itemised quote too. Carmen was a joy to work with and Lesley …read more
Pender took AMAZING care of my cat, and were incredibly responsive and so patient with all of my concerns about his travel. They were friendly and even sent pictures of my cat where he was. Fingers crossed, we never have to do that journey …read more
Christina and the team at Penderair could not have been more helpful and efficient! The whole process of moving your animal abroad is stressful but having them to guide you through the process is so worth the money. We had them do the …read more
Moving overseas, especially to Japan has a ton of rules, documentation and all required to ensure that pets can enter. With the short amount of time I had to do the move, I knew that I needed some support to get the documents in the right …read more
We relied on Pender to transport our dog and cat to Budapest, Hungary, and the service was excellent. Paul coordinated everything from start to finish, right down to arranging customs clearance and delivery of our pets to our doorstep in …read more
I am beyond impressed with the level of service that I got from Pender air. They took care of all of the logistics required to ship two cats from the US to Bangkok and kept me updated every step of the way. I would definitely recommend them…read more
As breeders of purebred hounds, we have had a lot of experience in shipping puppies. Our recent experience sending a 16-week-old pup to Germany with PenderAIR could not have gone more smoothly. All our questions and concerns were answered…read more
Now that we are both retired, my husband and I decided to spend 9 months in the South of France where it's warm and sunny. This move meant bringing our 11 yr old dog, Lexi, with us. Lexi is deaf, and has a bit of arthritis. We were …read more
(Translated by Google) It was a pleasure to receive the high-quality service from this great company, with a team of excellent professionals.
fue un placer recibir la atención de alta calidad de esta gran empresa, con un equipo…read more
Lesley was great to work with getting our (large!) dog over to the UK from Virginia. She was very responsive and I appreciated her informed communication with us. It was a stressful process but Lesley certainly did all she could to help us …read more
We recently shipped our Border Collie from Paris CDG to Washington IAD using Pender Air to handle the clearance/import required from the US side. – Because we have used Pender previously for export to/from Germany, I contacted them first …read more
Christina at Pender AIR was absolutely brilliant in helping us get our two cats over to the UK from DC in September, especially helping us navigate the various additional hurdles caused by increased demand due to COVID and recent changes to…read more
Christina at Pender Air managed all our needs seamlessly. Without Pender Air, and their team of professionals, we would have never been able to maneuver all the challenges to ship our dog internationally this summer. She took care of all …read more
We worked with Karla to ship our cat and 110-lb mountain dog to Sri Lanka during the middle of the COVID epidemic. It's a big dog, and the regulations are complex (e.g., for Sri Lanka, the dog and cat must have their own PCR COVID tests). …read more
Simply the best. We shipped our French Bulldog to Germany using Pender, and they assisted with getting our cat cleared to fly in cabin. With all the health concerns of a Frenchie, I cannot recommend them highly enough. Christina was super …read more
Being an Army Civilian, our family moves a lot, and when we do, our pets go along with us everywhere. And back and forth to Germany many times, never encountered such challenges than this trip.
But, when it came to our dogs, one 14 years …read more
During a Military move overseas, Christina and the team at Pender worked through insane obstacles, from trying to thread the needle of moving timelines to last minute heat embargos, and still got our boy to us healthy and happy! Amazing …read more
Pender Air was fantastic throughout our Pet relocation process. Lesley patiently answers the 101 questions I had, handled details I did not even think of, and went out of her way to accommodate a holiday departure for our pets, including …read more
Certainly expensive, but we're talking full-service shipping of live animals across the planet. Christina was an absolute rockstar and made certain our beloved dog made it to Europe for our big move this summer despite multiple …read more
Lesley and Carmen, as well as their staff were extremely helpful, knowledgeable, and professional in helping getting our two dogs transported overseas. Working with them relieved a lot of stress associated with moving pets, and they helped …read more
Pender air did an excellent job. It is a little pricey, but they did all the leg work and made the process completely hassle free. They also picked them up from my boarder and took them to their facility to ply all day before their flight …read more