Covid-19 Travel Update

Options for pet air travel are extremely limited at this time and it is unclear when travel will begin to normalize. Our PenderAIR team is closely following the changing regulations and requirements to ensure we continue to provide the highest level of service for our clients and their pets.

Please let us know as soon as possible if you are planning on traveling with your pet, as some destinations may require additional time to prepare requirements and/or may be impossible at this time. Due to high volume, we are responding to all new requests in order of travel date.

We appreciate your patience and understanding during this time.

703-591-3304

Reviews

From 184 reviews
Elana Natker
Elana Natker

Everything went so smoothly with Lesley and the team at Pender AIR. Highly recommend!

via Google
Ambassador's Office Royal Thai Embassy
Ambassador's Office Royal Thai Embassy

I strongly recommend pender air to handle your pets relocation.

They take excellent care of your dogs from day one until the dogs are shipped to the destination.

Special thanks to Karla , a professional, courteous, super caring person and …

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via Google
Zoe Jewell
Zoe Jewell

Excellent experience – seamless communication in transporting our dog from Europe to the USA. Kind and considerate handling of all parties involved!

via Google
Shaun Dubick
Shaun Dubick

Great company to work with, helped ensure a smooth move for our pet. Was nice to not have to worry about such a big part of the move, would definitely recommend!

via Google
Katherine Winkler
Katherine Winkler

Christina was amazing. Not only did she get our dog safely to the UK but she took it upon herself to learn the system for reptiles when no other company would handle our gecko. We’re so grateful for the attention to detail and smooth …

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MCounseling Health
MCounseling Health

We (my husband and I) highly recommend Pender Air for your fur babies. Lesley and Carmen provided superb service, love and care throughout the process. If there is 10 stars we would give them that rate. Our babies arrived safely and happily…

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Calum Smeaton
Calum Smeaton

Lesley and Carmen helped transport my dog from Dulles to Manchester (via Heathrow). Initially I investigated DIY options but ultimately decided to put Pender Air in charge. I’m so glad I did. Their impressive knowledge of the process and …

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Katharine Mannix
Katharine Mannix

Can I give more than 5 stars?! I cannot begin to thank Lesley & Carmen for for all of their help with shipping our dog overseas earlier this month. We adopted our dog about a year ago and have had a some behavioral issues which made us …

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via Google
Emily Steigler
Emily Steigler

I can not speak highly enough about the service we received with PenderAir. This was our first overseas move and I just wasn't sure I wanted to deal with the stress of coordinating the pet portion on my own. It was expensive to be sure, …

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A Google User
A Google User

I can not recommend Pender Air enough. I flew my dogs from Germany to the USA and I needed assistance with customs clearance once they landed in the USA. I researched different pet relocating companies after having a not so great experience…

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Marcelo Marchesi
Marcelo Marchesi

Just to say a huge thank you, we are extremely happy to finally have the dogs back.

You and your team have done an outstanding work, acommodating all the last minute changes,

With always very efficient communication and genuine care for the…

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Response from business owner

Thank you so much, Marcelo, it was a please helping you and your fur babies with your relocation. So glad we were able to help!

via Google
J NJ
J NJ

Shipped a 4 month old Shiba puppy from Paris with PenderAir handling the import processing and customs. We are newbies to export/import of live animals, and this is our little girl, so we were very nervous about the entire process. Logan …

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Kate Blaszak
Kate Blaszak

I "fell into" Pender Air since they were the chosen Customs Broker for our dog flying from Spain to the US. They kept me informed every step of the way and came up with a fantastic alternate solution when the airline made an error. I will …

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Brittney Meays Haskovic
Brittney Meays Haskovic

Excellent, stress-free, international pet shipping service that I would use again in a heartbeat.

via Google
Katie Long
Katie Long

Pender Air provided outstanding service transporting our two dogs from the US to Europe. Christina was exceptional in finding transportation solutions during an earlier than expected cargo heat embargo at IAD to ensure our dogs arrived safe…

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Sam Cooks
Sam Cooks

I highly recommend Pender Air for your pet transportation needs. I am a logistician by trade and I can attest that Pender Air's logistics coordination for shipping our dog to Belgium was excellent! They are the experts in my opinion and I…

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Response from business owner

Hi Sam,

It means a lot to know that someone familiar with logistics was so pleased with our services! Thank you so much for the kind words!

Warm Regards,

Ruth Faulkner

Manager, PenderAIR

via Google
Kelly Mathieu
Kelly Mathieu

In a nutshell, we were in excellent, caring hands. You won't regret working with Pender AIR. From day one, not only did Christina and her team in the US through the UK take care of our dog, but they were very communicative, patient and …

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Jennifer VanDever
Jennifer VanDever

Pender air, and especially Paul, were amazing in getting our pets from DC to Kathmandu. Highly recommend and would definitely use Pender again.

Response from business owner

Hi Jennifer,

Thank you so much for the wonderful feedback, I am so glad we were able to help with your relocation! I hope you and your family are enjoying Kathmandu!

Warm regards,

Ruth Faulkner

Manager, PenderAIR

703-364-5810

via Google
Maggie McLean
Maggie McLean

Lesley and Carmen provided me with one of the most noteworthy, positive customer service experiences in recent memory. They made many accommodations and were exceptional with communication.

I can’t recommend this company highly enough!!

Response from business owner

Hi Maggie,

Client feedback means so much to us, thank you for taking the time to let us know how we did! I will pass this along to Lesley and Carmen as well, I know they will greatly appreciate the kind words!

Warm Regards,

Ruth Faulkner,

Manager, PenderAIR

703-364-5810

via Google
Sue Donegan
Sue Donegan

Cannot recommend PenderAir highly enough. From my first contacting them with an enquiry, to them following up with me once my dog safely arrived in the UK they were professional, informative, friendly, patient and efficient. Pet travel is…

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Anne Palmer
Anne Palmer

My 10 year old kitty and 17# yorkie-poo arrived unscathed after a transatlantic flight into the UK. The incredibly complicated plough through British and US regulations was calmly and efficiently navigated by Christina who has the patience …

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via Google
Josh
Josh

Christina, Karla, and team were absolutely fantastic. From early coordination and problem resolution in the early stages, adjusting flights just a few days out, to handoff with the local handlers and driver, the Pender Air team is a …

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via Google
Jenah Zweig
Jenah Zweig

We used PenderAir for our first international move to Colombia from DC for our 2 large dogs (90 and 75 pounds). PenderAir and their regional specialists were fantastic. They seamlessly coordinated with other companies—one to provide ground …

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via Google
Lee Rommel
Lee Rommel

They took care of our dog and made sure he made it all the way to Indonesia!

via Google
Kathleen Wilhelm
Kathleen Wilhelm

My husband and I needed to ship our two dogs to Germany via cargo as they were too big to go as unaccompanied baggage. I can't recommend Pender Air enough! From the initial conversation Lesley and Carmen answered all of our questions and …

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via Google
chris zumski
chris zumski

We moved from Washington, DC USA to Stuttgart, Germany as part of a corporate relocation in the spring of 2022. PenderAir, and specifically Lesley LaRue, did a great job. They had a proactive approach and focused on solutions whenever …

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via Google
Kimberly Murphy
Kimberly Murphy

Christina is not only very thorough and responsive, but she clearly cares about her clients and their pets. She always responded to my emails the same day and followed up on every detail. She even followed up after our trip to ask how our…

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via Google
ajekipp
ajekipp

Fabulous experience from start to finish. Maddie was incredibly responsive and helpful and made transporting our dog abroad a breeze...in fact, the easiest, least stressful part of the move. Worth every penny!

via Google
Kristin
Kristin

I've been fostering my friends' cat, who is currently in England because they are in the Airforce and didn't have enough time to perform the paperwork to send their cat over. Once it was finally time to reunite the cat with my friends in …

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via Google
Anthony Cruitt
Anthony Cruitt

Pender AIR was fantastic from start to finish getting our fur son moved from Washington, DC to South Africa! The process was complicated to say the least, even before factoring in COVID issues and the many restrictions on flat-faced dogs …

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via Google
Tanya G
Tanya G

My experience with PenderAir was PHENOMENAL! I made enquiries to SEVERAL local and national pet travel services for travel to the UK and most of the cost estimates were vague at best. PenderAir was the only one with a line by line breakdown…

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Matthew Kosnar
Matthew Kosnar

Pender Air was wonderful. We moved to Australia and the pets arrived in great condition. They were treated like part of the family which we truly appreciated. We are so happy to have them back with us. I highly recommend Pender Air.

via Google
Adam Corry
Adam Corry

I needed to use a broker to ship my American Staffordshire Terrier as all commercial airlines available would not allow her to be flown as extra baggage from Europe. Pender Air helped me find a shipper in Europe and then as the receiving …

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via Google
Banning Garrett
Banning Garrett

Christina and the three C’s: Christina Bowen of PenderAir exhibits the three C’s of compassion, communication, and competence. Christina was a joy to work with over the couple of months leading up to our move to Germany from Alexandria, …

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via Google
Manu Gandham
Manu Gandham

Logan and G (the driver) helped me and my pup immensely through an extremely stressful moment when we were told our crate was too small to fly. I massively appreciate Logan taking my call at home and coordinating with the PenderAir team to …

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via Google
Val P
Val P

Very competent pet shipping company that helped us move our pets safely quite a long distance overseas. They were able to take care of much of the logistics, taking a good bit of stress off our plates. Definitely would use again.

via Google
eric dewaardt
eric dewaardt

Truly amazing team of people. I especially loved working with Carmen Wragg. She walked me through everything. This was my first time transporting my dog and the peace of mind and confidence I had in the process because of her was really …

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via Google
Karen Jiron
Karen Jiron

We’ve used PenderAir twice in 2022 to ship our dog to London. PenderAir’s country-specific experiences with rules, forms, and various potential issues is extremely valuable.

Christina is so diligent with communicating the steps and …

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via Google
Sarah McPake
Sarah McPake

I couldn't recommend Christina at Pender Air more if you need to transport a pet. She made it really easy to navigate all the paperwork correctly and on time, and regularly checked in in run up to journey to make sure all was on track. …

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via Google
Scott Glaberman
Scott Glaberman

Got our pup ready for our international flight. Our appointment went smoothly and the paperwork did the job. We will be using them again for our next trip to Europe.

via Google
Colin Ochs
Colin Ochs

Lesley was absolutely awesome navigating the difficult travel environment! I had issues on my end and received top notch service. I would highly recommend and will be working with Lesley for any future travel needs!!

via Google
Sergio Rojas
Sergio Rojas

Excellent service, by Leslie and Carmen.

via Google
nancy rawlings
nancy rawlings

PenderAir made transporting my dog so easy and worry free for me. They take much care with your pet and have excellent partners which make the process very efficient. I have used them twice and would not hesitate to use them again in the …

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via Google
Laura Holgate
Laura Holgate

For my dog-owning world travelers out there, I want to post a rave about PenderAir, a division of Pender Pet Retreat. They handled #Tinathegreyhound's trip to Vienna so well, from the complex EU animal import forms to the pre-flight exam to…

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via Google
Susan Stone
Susan Stone

PenderAir was AMAZING in moving our dogs! Christina was so helpful with my stress and making sure the dogs were taking care of. She made sure she explained everything up front and how things worked. She is a worker who truly cares about her…

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via Google
Marianne
Marianne

Christina made this first-time-flying-with-a-pet overseas as easy as possible, given all the health and country requirements. Couldn't be happier with the assistance she and Pender provided. Thank you!

via Google
Carissa Wadding
Carissa Wadding

We used Pender AIR to ship our dog overseas. Lesley and Carmen were wonderful to work with. They coordinated all of the paperwork, communicated vaccinations required, and were upfront with the costs associated with the task of shipping her…

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via Google
Lynn Brantley
Lynn Brantley

I seriously cannot recommend Pender AIR enough!!! Christina was our pet consultant and made our whole experience wonderful and made us feel at ease for flying our pet to another country. From day one, she was accommodating and helped solve …

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via Google
Julie Allan
Julie Allan

Strongly recommend PenderAir

I was first in touch with them in 2020 when we thought we might have to relocate from US – UK. I dealt with Lesley who was very responsive, answered all questions, never made me feel like i was a nuisance for …

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via Google
Melissa Menke
Melissa Menke

Fabulous company and team. Traveling with your pet internationally is stressful, and I had a ton of questions. They were always there for me and available over email and phone, and helped me feel comfortable every step of the journey. They …

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via Google
David Zamula
David Zamula

My cat made the journey from Washington, DC to London Heathrow. He arrived in good spirits, no distress but nervous and glad to see me. I had already arrived a week before and had set up our new home. Lesley made sure that he had some …

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via Google
Gillian Kirkpatrick
Gillian Kirkpatrick

Did an excellent job getting my 84 pound Doberman from Washington, DC to Rome. I hated to send him on a cargo flight, but they handled everything very professionally. The dog made it safe and sound! Highly recommend.

via Google
Candy Herzo
Candy Herzo

I just used them to ship my dogs from D.C. to Manchester, England and they did a fantastic job. Not only were they super responsive to ALL my questions, they provided me with an itemised quote too. Carmen was a joy to work with and Lesley …

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via Google
Jessica Nunn
Jessica Nunn

Pender took AMAZING care of my cat, and were incredibly responsive and so patient with all of my concerns about his travel. They were friendly and even sent pictures of my cat where he was. Fingers crossed, we never have to do that journey …

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via Google
Georgina Brewer
Georgina Brewer

Christina and the team at Penderair could not have been more helpful and efficient! The whole process of moving your animal abroad is stressful but having them to guide you through the process is so worth the money. We had them do the …

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via Google
Peter Guo
Peter Guo

Moving overseas, especially to Japan has a ton of rules, documentation and all required to ensure that pets can enter. With the short amount of time I had to do the move, I knew that I needed some support to get the documents in the right …

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via Google
Elizabeth Simon
Elizabeth Simon

We relied on Pender to transport our dog and cat to Budapest, Hungary, and the service was excellent. Paul coordinated everything from start to finish, right down to arranging customs clearance and delivery of our pets to our doorstep in …

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via Google
Jenn York
Jenn York

I am beyond impressed with the level of service that I got from Pender air. They took care of all of the logistics required to ship two cats from the US to Bangkok and kept me updated every step of the way. I would definitely recommend them…

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via Google
Sarah Irwin
Sarah Irwin

As breeders of purebred hounds, we have had a lot of experience in shipping puppies. Our recent experience sending a 16-week-old pup to Germany with PenderAIR could not have gone more smoothly. All our questions and concerns were answered…

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via Google
Liz Honore
Liz Honore

Now that we are both retired, my husband and I decided to spend 9 months in the South of France where it's warm and sunny. This move meant bringing our 11 yr old dog, Lexi, with us. Lexi is deaf, and has a bit of arthritis. We were …

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via Google
PAULO VASQUEZ
PAULO VASQUEZ

(Translated by Google) It was a pleasure to receive the high quality attention from this great company, with a team of professionals of excellence

(Original)

fue un placer recibir la atención de alta calidad de esta gran empresa, con un …

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Amanda Woollard
Amanda Woollard

Lesley was great to work with getting our (large!) dog over to the UK from Virginia. She was very responsive and I appreciated her informed communication with us. It was a stressful process but Lesley certainly did all she could to help us …

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via Google
Mattia
Mattia

Very efficiently dealt with relocating our boxer from the USA to Europe, would definitely recommend Pender AIR's services !!

via Google
Andrea JANSEN
Andrea JANSEN

We recently shipped our Border Collie from Paris CDG to Washington IAD using Pender Air to handle the clearance/import required from the US side. – Because we have used Pender previously for export to/from Germany, I contacted them first …

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via Google
Andrew Telford
Andrew Telford

Christina at Pender AIR was absolutely brilliant in helping us get our two cats over to the UK from DC in September, especially helping us navigate the various additional hurdles caused by increased demand due to COVID and recent changes to…

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via Google
Holly Will
Holly Will

Christina at Pender Air managed all our needs seamlessly. Without Pender Air, and their team of professionals, we would have never been able to maneuver all the challenges to ship our dog internationally this summer. She took care of all …

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via Google
Henry Throop
Henry Throop

We worked with Karla to ship our cat and 110-lb mountain dog to Sri Lanka during the middle of the COVID epidemic. It's a big dog, and the regulations are complex (e.g., for Sri Lanka, the dog and cat must have their own PCR COVID tests). …

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via Google
Michelle
Michelle

Simply the best. We shipped our French Bulldog to Germany using Pender, and they assisted with getting our cat cleared to fly in cabin. With all the health concerns of a Frenchie, I cannot recommend them highly enough. Christina was super …

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via Google
William Winkle
William Winkle

Being an Army Civilian, our family moves a lot, and when we do, our pets go along with us everywhere. And back and forth to Germany many times, never encountered such challenges than this trip.

But, when it came to our dogs, one 14 years …

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Ross Malugani
Ross Malugani

During a Military move overseas, Christina and the team at Pender worked through insane obstacles, from trying to thread the needle of moving timelines to last minute heat embargos, and still got our boy to us healthy and happy! Amazing …

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Kathleen Glauner
Kathleen Glauner

Christina was awesome and she was able to help us get a last minute health certificate for our cat after the vet we were going to see canceled on us!

via Google
Kimberly R
Kimberly R

Pender Air was fantastic throughout our Pet relocation process. Lesley patiently answers the 101 questions I had, handled details I did not even think of, and went out of her way to accommodate a holiday departure for our pets, including …

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via Google
Hunter Bloecher
Hunter Bloecher

Certainly expensive, but we're talking full-service shipping of live animals across the planet. Christina was an absolute rockstar and made certain our beloved dog made it to Europe for our big move this summer despite multiple …

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via Google
Warren
Warren

Lesley and Carmen, as well as their staff were extremely helpful, knowledgeable, and professional in helping getting our two dogs transported overseas. Working with them relieved a lot of stress associated with moving pets, and they helped …

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Christina Pinkston
Christina Pinkston

Pender air did an excellent job. It is a little pricey, but they did all the leg work and made the process completely hassle free. They also picked them up from my boarder and took them to their facility to ply all day before their flight …

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Steven Beggs
Steven Beggs

Absolutely wonderful service. They took GREAT care of my dogs. Everything was wonderful and I will definitely use their service again.

via Google
Katie Hoffman
Katie Hoffman

We had a wonderful experience with PenderAIR. Christina was fantastic to wirk with and very patient with all my questions.

via Google
Gene Kern
Gene Kern

We have been using this company for three years now to transport our dog to the UK. Lesley and the rest of the staff have been absolutely terrific, always responsive and always putting our dog first and foremost. I cannot imagine us using …

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Mike
Mike

The PendarAIR went way out of their way to make sure our pup made its way to our destination in a timely manner. They're extremely responsive, courteous, and caring. They genuinely care about moving your pet in a safe and careful manner…

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Sean Robinson
Sean Robinson

Christina and her team did a great job of organizing the details of moving my dogs to Ireland. Because of covid, there were a lot of moving pieces – air route cancellations, price fluctuations, etc. She kept on top of all this and made the …

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Michelle Guenther
Michelle Guenther

Paul was able to help us through the ins and outs of sending a pet to Europe during the pandemic. The entire staff was wonderful and great with our dog Riley. He arrived safely and we are so thankful we worked with Pender AIR. They were …

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Drew Shepler
Drew Shepler

We used Pender for a health certificate for our dog. Given Covid, the red tape associated with shipping a pet internationally, and unpredictable weather, it was well worth it to pay for a professional to do the job. The price was …

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Tamara Chikhradze
Tamara Chikhradze

Pender Air was great in helping us reunite with our pup during COVID-19 pandemic. They were incredibly responsive and flexible with ever-changing airline requirements, cancellations, delays and other surprises. Big Kudos to the team and …

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Catherine Andrus
Catherine Andrus

My husband and I were fortunate enough to use Pender AIR to coordinate the travel of our two cats as we moved to Germany. We had originally planned to do everything ourselves, but as our travel plans evolved, we knew we needed professional …

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Anna Smallwood
Anna Smallwood

I worked with Pender AIR to have my adult Shiba Inu sent from the Washington, DC area to San Francisco (our new home). I moved about a month prior to my dog while he stayed with my mother in Northern Virginia. Working with Pender even from …

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C. Javier
C. Javier

PenderAIR provides top-notch, superior service and support. I had to get my two dogs to Germany in conjunction with my military move (PCS), and Christina Bowen was able to get us setup with boarding, customs documents, and airfare …

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Response from business owner

We are so glad we were able to help make the process of moving during a pandemic a little easier! Thank you so much for your kind words!

via Google
Fiona Norton
Fiona Norton

We had a good experience moving our very loved fog from Pittsburgh to Edinburgh, Scotland. Christina helped and supported throughout the whole process which can be quite a nerve wracking experience. From the moment we dropped him off until…

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Karen Doig
Karen Doig

Pender Air is a wonderfully managed pet air services that assisted me in my hour of need. They took my information and made it work for my dog Brody to travel to me in Italy. It was a bit complicated at first but they worked very hard and …

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Luke Drabyn
Luke Drabyn

I had a phenomenal experience with Pender AIR. Christina was my point of contact and was extraordinarily helpful throughout the whole process. As I was moving to the United Kingdom for three years, I had a lot on my mind, in addition to …

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Patrick Adams
Patrick Adams

Pender AIR was extremely supportive during my recent international move. I was well informed prior to booking what their services would cost, and what I could expect them to take care of. I elected to take my cat to her own vet and Pender…

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Julia Lumsden
Julia Lumsden

The whole process from start to finish was seamless and smooth. My husband was able to pick our dog up without issue by following Pender AIR's clear instructions – she was a very happy girl upon getting settled into her new home!

Again, …

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Charity Navalesi Poole
Charity Navalesi Poole

We had such a great experience with Pender. Christina was amazing! Responsive, caring, and thorough. She genuinely cared about us and our sweet cat, who had to travel from DC to Italy. I have only positive things to say about our experience…

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Nole Garey
Nole Garey

I honestly can't say enough about my experience with PenderAir. They helped guide us through the process of our first international move with our three senior cats – in the middle of a pandemic, no less! I was so worried about their health …

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Gerarda Culipher
Gerarda Culipher

Tucker, our Large Breed Swissie, has a custom crate built for his journey to Germany. The Pender Team was very loving to him, and made the planning easy.

via Google
Diya Ajit
Diya Ajit

Fantastic company that made ya feel so safe, calm and confident about our pets international move. Moving countries during a pandemic is no joke but Lesley made everything clear and easy for us, and held our hands through the whole thing. …

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Sarah Chan
Sarah Chan

With us every step of the way with solutions for every trying situation 2020 threw at our international move during a record heat wave at our destination.

via Google
Joscelyn Wildgen
Joscelyn Wildgen

Everyone worked so hard to get my moms two senior toy poodles safely to Dublin to be happily reunited with my mom.

via Google
Dave Crooke
Dave Crooke

These guys are awesome. I was referred by pet shippers in the UK, having thought of IAD as a good place to depart from given the heat embargo in TX. IAD also got embargoed, and they very honestly told me to find somehere further north, and …

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Response from business owner

Thank you so much for your kind words and the beautiful flowers, we are so glad we were able to help find the best route for you even if we didn't end up being able to help you directly!

via Google
Amy Baxter
Amy Baxter

Lesley LaRue is a rock star! She answered calls, texts, and emails no matter when I sent them. She helped me navigate every step of the way, helped me when my documents were late, and let me hang out snuggling my pup right up til the …

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Jens Hildebrand
Jens Hildebrand

Penderair went out of their way to make our puppy's transport possible under especially challenging circumstances. Thank you so much, Lesley and everyone else, for making this work.

via Google

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