Pender Air was absolutely outstanding. While I hope to never have to do another transatlantic move, but if I do, it will be with Pender Air. The service they provided was worth every penny and more. From the very beginning, they coached …
read moreLesley LaRue from Pender went above and beyond to ensure that our dog was very well taken care of throughout her journey. It was such a relief to have the entire export/import process expertly handled and all the regulations and …
read moreKarla is THE BEST!!! We recently shipped our dog to sub Saharan Africa with pender. They helped us through every step of the process (there are many) and we’re always kind responsive and supportive. I’m was so impressed with every person I …
read moreExcellent service. I needed a health an international health certificate to travel with my dog and the whole process took less than 3 days for the exam, USDA endorsement and certificate delivery. This was all done within a week of …
read moreWe had a wonderful experience with PenderAir moving our cat overseas. Our coordinator Lesley helped guide me though filling out myriad forms required by the country to which we moved, and once move-day arrived, kept us updated on our cat’s …
read morePender Air provided great, professional service. They walked me through all the steps of the process, and remained in communication during my pet's flight, providing status and wellness updates. My pet definitely slept most of the trip and …
read moreChristina Bowen has helped with getting all the documents i need to travel with my dog to Europe. She was so responsive, and helpful! Walking me through every step! Even now while i am currently in Europe and CDC has just issued new …
read moreRecently used Pender AIR again, but this time to take my dog back home from overseas in May 2024. As always, excellent staff, outstanding service and professionalism, and always kept us updated on every step of the process. Highly recommend…
read moreI highly recommend Pender Air. I've moved my cat internationally a few times now, and have always had positive experiences with Pender. All staff members are consistently professional, and quick to respond to my questions or concerns about …
read moreVery helpful and friendly staff. Specially Leslie LaRue and Karla Carmichael, they helped me and my cat Mora with the medical examination and documentation needed to get back to Peru. Very supportive and understanding. Plus the facilities …
read moreIt was an excellent experience with Ms. Christina Bowen at PenderAir. From initial inquiry until our dogs reached their destination overseas, Christina was very thourough and knowledgeable with the process. She swiftly responds to our …
read moreWhat can I say? Definitely money well spent, I can’t think of how I could have managed this complicated process without Christina. Despite all the horror stories one hears, I now have two dogs happily resident in the UK. Would 100% …
read morePender Air was extremely helpful in the international travel process for my dog. They knew exactly what she needed, worked with my local vet, and answered my questions quickly. They turned a stressful situation into a successful one, and …
read moreHi Em,
We're so incredibly glad we were able to provide some peace of mind during a stressful relocation! It's why we do what we do. Thank you so much!
-The Team at PenderAIR
Christina at Pender Air was phenomenal while arranging a relocation of our dog from the USA to Switzerland. She knows the details of each documentation needed including the differences in requirements between airports in the same country. …
read morePender Air has proven to be the ONLY option you should consider should you need to transfer your beloved pets anywhere in the world.
My experience started when I thought I could take it upon myself to fly me and my pet halfway across the …
read moreHi Mikee,
We can't thank you enough for your kind words! Hearing how we were able to help has literally made our day, we're so glad we were able to provide a little peace of mind during your relocation!
Warm Regards,
Ruth Faulkner & the PenderAIR Team
My pets and I had a wonderful experience with Christina and Pender AIR. They walked me through every step of the way and responded quickly when I had questions. It is not cheap, but it is worth it. My cats were frightened when I picked them…
read moreHi Whitney,
Thank you so much for sharing your story and kind words! This is exactly why we do what we do, and I'm so glad your kitties settled in so quickly. 🙂 Cats are tough customers, so they're stamp of approval is the best kind.
Warm Regards,
Ruth Faulkner & the PenderAIR Team
This is our second time working with Pender AIR (specifically Christina) flying our dog Albie, this time returning from overseas. As we experienced the first time (3 years ago), everything was just fantastic, amazing customer service, …
read moreDefinitely recommend. Given the cost of the services I was tempted to try and do this on my own but the stress, anxiety, ignorance, and steep learning curve related to paperwork, importing procedures, and other logistics discouraged me. …
read moreMoving from one country to another is stressful, doing it with three cats is BEYOND stressful. We were so worried about the affect that flying separately from us would have on them – will they feel safe, will they be traumatized, will they …
read moreFrom start to finish, this was a really positive, anxiety-free experience. Transporting two dogs across the Atlantic involved so much more than we anticipated – from microchips to USDA clearance, crates, deworming and a whole bunch more …
read moreFrom the initial inquiry to the time my fur baby was put on the plane, Pender air (Karla) have been extremely professional and understanding answering all the questions that I had regarding the process. I can highly recommend their services…
read moreHired Pender AIR to help get my dog from the US to Tanzania. Karla was my point of contact throughout and she was AMAZING. So responsive, organized, and clearly knows her stuff. We communicated through a ton of emails – as I was coming …
read moreLesley and G were extremely professional and re-assuring of the process to relocate our girl to the UK. All our questions were always answered quickly and with detail. We recommend Pender Air to anyone relocating and we would use them again…
read moreWe relocated from USA to the UK with two dogs. Pender Air were fantastic. They dealt with every tiny detail and the communication was second to none. The relocation was flawless. Thank you so much Pender Air – I fully recommend your …
read moreAbsolutely WONDERFUL! Paul Schmidlen saved me and my pet travel and helped me SO much. Efficient, responsive, knowledgeable, great to deal with and responds and works at all hours. If you need him he is there! GREAT experience. Saki and I …
read morePender Air was outstanding in the service they provided, as well as in calming our fears about transporting our 11 year old pup Nala from Washington DC to Florence, Italy. Lesley's communication was frequent and she was flexible with our …
read moreWe reached out to Pender Air in order to transport our dog Maya to Singapore. My husband and I had never been through the process of sending a pet abroad so we were very anxious, but Pender Air helped to alleviate those worries and give us …
read morePenderAir & Ms. Christian Bowen are PAWsome! From first contact to Snoopy landing in Germany and getting to our amazing friends, Christina stayed with us the entire way. Choosing PenderAir and Import Shipper Gradlyn were the best choice I…
read moreWanted to share a positive experience with PenderAir Pet shipping based out of Chantilly/Dulles, VA. I knew due to my dogs size (requiring the 700 series) and flying during summer, I would need the help of a pet shipper. I researched a few…
read moreMy wife and I recently relocated to Portugal with our two greyhounds. Thanks to the team at Pender AIR, we were able to get all of the required paperwork for the USDA Health Certificates completed quickly and easily. Entry into Portugal …
read moreTruly fantastic customer service! Lesley helped us ship our golden retriever from U.S. to Bosnia and Herzegovina without any complications, or issues.
She kept us updated throughout the entire process and made this nightmarish process …
read morePender Air was absolutely wonderful in helping us move our pup internationally. They deftly navigated several challenges that popped up such as change of flight times, delayed health certificates, etc. They kept us up to date of what was …
read moreI had the pleasure of working with Karla, and I am so glad I did. I was sending five cats and two dogs to Thailand. Everything that could’ve gone wrong pretty much did on my end. It seem to be one thing after another. I would call Karla in …
read moreWorking with PenderAir was such a delightful experience! They handled moving our anxious pup from DC to London and everything was done so professionally. Right from our first interaction, Lesley was extremely professional and competent. …
read moreI recently used Pender Air to ship our cat to the UK when we moved there (cats are not allowed to arrive in cabin). When our local vet completely messed up the USDA health certificate multiple times and jeopardized our cat's travel (…
read moreChristina with PenderAir was fantastic to deal with right from the start. We shipped our pets to Iceland, and it is an intense process. Christina was available with all the needed information, plus assurances and moral support, the entire…
read moreLesley did an amazing job getting our older dog to Greece. She walked us through every step, maintained great communication throughout, and made sure there were no hiccups along the way. This is our dog's seventh international move and it …
read moreChristina Bowen was absolutely wonderful during the entire process. We contacted Pender Air in March 2023 with a departure date of June 2023. Christina immediately contacted us and provided us a very thorough and easy to understand …
read moreWe recently needed to ship our pup internationally for the first time. Karla at PenderAir did a fantastic job explaining every detail of the process and ensured we met import standards for his arrival. During his travel, Karla and the …
read moreLesley & team at Pender were fabulous. They helped us ship our dog from DC to Switzerland with less than a month's notice. Their staff was friendly and kind to our dog, and the local company they engaged to clear him at the airport and …
read morePender Air was so helpful and supportive during the stressful time of moving internationally. Lesley was very responsive to all my questions and concerns. They treated my dog and I with compassion and understanding and ensured that my dog…
read moreI must admit, I had been deferring contacting organizations or companies that assist with international pet travel documentation due to my anxiety over potential complications and costs. However, upon discussing my concerns with our trusted…
read moreFrom the initial call to set up shipping until we received our pets in Germany, Pender AIR (Christina Bowen) was AMAZING. Not once did we have to worry about how to get our pets from the US to our overseas destination because Ms. Bowen was …
read moreCould not have worked with a better company for our pet transfer! From start to finish, Karla was kind, passionate about her work, and on top of every part of ensuring our pets were cared for. We moved to one of the more restrictive …
read morePenderair – and specifically Christina Bowen – made an inevitably stressful situation (moving a household, 2 little ones and then 2 dogs to the UK) a little less stressful – by completely handling the dog travel portion. I was obviously …
read moreChristina and the whole team at Pender Air were fantastic to work with. We had never flown our anxious dog before, and Christina not only made sure we had all of the correct documentation necessary, but made herself available to field …
read moreThere is no words to express how grateful I am for them. They were very on top of things and knew what they were doing/talking about. They helped me all the way towards the end. When they told me they would deliver they really didn’t …
read more(Translated by Google) Excellent service and a high human sense of love for animals. God bless you for such a beautiful service.
(Original)
Excelente servicio y un alto sentido humano de amor para los animalitos. Dios les bendiga por tan …
read moreI was sooo nervous to have my dog fly internationally alone and in a crate since he is not a crated dog. Karla with PendingAir made the entire process stress free and kept us well informed throughout the process. Karla put me in touch with …
read moreKoko is a happy girl in her new garden !! Thanks to Karla and the PenderAir team for helping us get her to Sri Lanka from Washington DC. The service was exceptional and despite having a last minute family emergency, Karla was able to help …
read moreWe were nervous about flying a dog for the first time but our year old Golden came made it across the pond with no issues and was his normal happy self when we collected him from HARC. PenderAIR and their UK partner Airpets do a fantastic …
read moreWe used Pender to transport our dog from the Washington DC area to Reykjavik, Iceland. Our experience from the first email was phenomenal. Christina helped us with every step along the way, going above and beyond to make sure we understood …
read moreOur airline changed their policy on pets with no notice, so we had to scramble to find a pet transport company to get our cat to us in Sri Lanka. Pender Air worked with Pet Express to handle all the documents and logistics and advise me on …
read moreChristina is absolutely incredible! If you’re moving to the UK with a cat, look no further. They will give you a fair and transparent price and Christina was so patient and kind throughout the process. I decided to not ship my pet and …
read moreThe staff at Pender AIR are amazing! They went over and above to help us move our Beagle/Jack Russell mix from NY to Scotland. They took care of all the paperwork scheduling and other details, worked with our vet to make sure everything …
read morePenser Air and Mr Logan Jackson were the best to arrange picking up our three cats and two-year old Golden Retriever in IAD in July 2022, after a long trip from Amsterdam. They arrange for a custom agent to clear them for entry in the US …
read moreOur family recently relocated to London, and we used Pender AIR to transport our beloved pet, Talisker Sylvanus Thayer Gray. (-: To say that we were pleased with the service and support we received would be an understatement.
Christina …
read moreAmazing!! They made shipping my cat very easy. Would highly recommend them.
Hi Missy,
I am sorry to hear how long you have been waiting for a response and sincerely apologize for our delay in getting back to you. We are incredibly busy right now as the summer travel season kicks in and COVID regulations continue to make international pet travel more complex and difficult for all destinations. Your patience is very kindly appreciated, and one of our Pet Travel Coordinators, specializing in your destination, will be reaching out to you shortly.
Kind Regards,
Ruth Faulkner
Finance Manager
I strongly recommend pender air to handle your pets relocation.
They take excellent care of your dogs from day one until the dogs are shipped to the destination.
Special thanks to Karla , a professional, courteous, super caring person and …
read moreChristina was amazing. Not only did she get our dog safely to the UK but she took it upon herself to learn the system for reptiles when no other company would handle our gecko. We’re so grateful for the attention to detail and smooth …
read moreWe (my husband and I) highly recommend Pender Air for your fur babies. Lesley and Carmen provided superb service, love and care throughout the process. If there is 10 stars we would give them that rate. Our babies arrived safely and happily…
read moreLesley and Carmen helped transport my dog from Dulles to Manchester (via Heathrow). Initially I investigated DIY options but ultimately decided to put Pender Air in charge. I’m so glad I did. Their impressive knowledge of the process and …
read moreCan I give more than 5 stars?! I cannot begin to thank Lesley & Carmen for for all of their help with shipping our dog overseas earlier this month. We adopted our dog about a year ago and have had a some behavioral issues which made us …
read moreI can not speak highly enough about the service we received with PenderAir. This was our first overseas move and I just wasn't sure I wanted to deal with the stress of coordinating the pet portion on my own. It was expensive to be sure, …
read moreWe’ve used PenderAir twice in 2022 to ship our dog to London. PenderAir’s country-specific experiences with rules, forms, and various potential issues is extremely valuable.
Christina is so diligent with communicating the steps and …
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