Wanted to share a positive experience with PenderAir Pet shipping based out of Chantilly/Dulles, VA. I knew due to my dogs size (requiring the 700 series) and flying during summer, I would need the help of a pet shipper. I researched a few…

My wife and I recently relocated to Portugal with our two greyhounds. Thanks to the team at Pender AIR, we were able to get all of the required paperwork for the USDA Health Certificates completed quickly and easily. Entry into Portugal …

Truly fantastic customer service! Lesley helped us ship our golden retriever from U.S. to Bosnia and Herzegovina without any complications, or issues.

She kept us updated throughout the entire process and made this nightmarish process …

Pender Air was absolutely wonderful in helping us move our pup internationally. They deftly navigated several challenges that popped up such as change of flight times, delayed health certificates, etc. They kept us up to date of what was …

I had the pleasure of working with Karla, and I am so glad I did. I was sending five cats and two dogs to Thailand. Everything that could’ve gone wrong pretty much did on my end. It seem to be one thing after another. I would call Karla in …

Pender Air was by far the easiest part of our move. The communication was excellent and I never felt out of touch. They took great care of my cat and I would not hesitate to use Pender Air again!

Pender AIR was amazing from start to finish of our move to the UK, and even after so many date changes; Lesley and her team were phenomenal!!

Can’t recommend them enough!

Working with PenderAir was such a delightful experience! They handled moving our anxious pup from DC to London and everything was done so professionally. Right from our first interaction, Lesley was extremely professional and competent. …

I recently used Pender Air to ship our cat to the UK when we moved there (cats are not allowed to arrive in cabin). When our local vet completely messed up the USDA health certificate multiple times and jeopardized our cat's travel (…

Christina with PenderAir was fantastic to deal with right from the start. We shipped our pets to Iceland, and it is an intense process. Christina was available with all the needed information, plus assurances and moral support, the entire…

Our first time using a company to ship our dog and it was an excellent experience. Carmen and Lesley were great deal with, knowledgeable, and willing to work with us to meet our and our dog’s needs. Would definitely use them again!

Lesley did an amazing job getting our older dog to Greece. She walked us through every step, maintained great communication throughout, and made sure there were no hiccups along the way. This is our dog's seventh international move and it …

Competent and compassionate. They know what they’re doing when it comes to shipping pets overseas. Their facility and campus are nice too

Christina Bowen was absolutely wonderful during the entire process. We contacted Pender Air in March 2023 with a departure date of June 2023. Christina immediately contacted us and provided us a very thorough and easy to understand …

We recently needed to ship our pup internationally for the first time. Karla at PenderAir did a fantastic job explaining every detail of the process and ensured we met import standards for his arrival. During his travel, Karla and the …

Excellent service

Lesley & team at Pender were fabulous. They helped us ship our dog from DC to Switzerland with less than a month's notice. Their staff was friendly and kind to our dog, and the local company they engaged to clear him at the airport and …

Very helpful, professional, caring service. Took the stress out of getting Pete to the UK. Thankyou!

Pender Air was so helpful and supportive during the stressful time of moving internationally. Lesley was very responsive to all my questions and concerns. They treated my dog and I with compassion and understanding and ensured that my dog…

Christina from PenderAir was absolutely excellent throughout the whole process. Communication was brilliant and her knowledge of the process and being able to put our minds at rest for the little things was perfect.

Pender Air made the stress of transferring our pets to the U.K an absolute breeze. Lesley and Carmen were a pleasure to deal with. Their communication and professionalism were spot on. I cant thank the 2 of them enough!

Great company!!! Help move our 4 cats from the DC area to London. Lesley was greatly, very helpful through the entire process.

Once again Pender Air did a phenomenal job getting our Labrador to our next assignment. They were able to find the one and only airline capable of getting her to us.

I must admit, I had been deferring contacting organizations or companies that assist with international pet travel documentation due to my anxiety over potential complications and costs. However, upon discussing my concerns with our trusted…

Outstanding service – expensive but worth every penny once you start trying to navigate all the international requirements. Christina and her team go out of their way to treat you and your pets like family. Highly recommend!

From the initial call to set up shipping until we received our pets in Germany, Pender AIR (Christina Bowen) was AMAZING. Not once did we have to worry about how to get our pets from the US to our overseas destination because Ms. Bowen was …

Could not have worked with a better company for our pet transfer! From start to finish, Karla was kind, passionate about her work, and on top of every part of ensuring our pets were cared for. We moved to one of the more restrictive …

Penderair – and specifically Christina Bowen – made an inevitably stressful situation (moving a household, 2 little ones and then 2 dogs to the UK) a little less stressful – by completely handling the dog travel portion. I was obviously …

Very helpful and willing to go the extra mile!

Christina and the whole team at Pender Air were fantastic to work with. We had never flown our anxious dog before, and Christina not only made sure we had all of the correct documentation necessary, but made herself available to field …

There is no words to express how grateful I am for them. They were very on top of things and knew what they were doing/talking about. They helped me all the way towards the end. When they told me they would deliver they really didn’t …

(Translated by Google) Excellent service and a high human sense of love for animals. God bless you for such a beautiful service.

(Original)

Excelente servicio y un alto sentido humano de amor para los animalitos. Dios les bendiga por tan …

I was sooo nervous to have my dog fly internationally alone and in a crate since he is not a crated dog. Karla with PendingAir made the entire process stress free and kept us well informed throughout the process. Karla put me in touch with …

Christina and the staff were super helpful during the complete process . They kept us updated on the next steps / current status . Will recommend Pender Air for international pet transport

We were nervous about flying a dog for the first time but our year old Golden came made it across the pond with no issues and was his normal happy self when we collected him from HARC. PenderAIR and their UK partner Airpets do a fantastic …

We used Pender to transport our dog from the Washington DC area to Reykjavik, Iceland. Our experience from the first email was phenomenal. Christina helped us with every step along the way, going above and beyond to make sure we understood …

I would like to share my pet transport experience in case you decide to travel with your dog to or from the United States of America. There are numerous companies that offer pet transport services, and after a lengthy search, I finally …

Our airline changed their policy on pets with no notice, so we had to scramble to find a pet transport company to get our cat to us in Sri Lanka. Pender Air worked with Pet Express to handle all the documents and logistics and advise me on …

Koko is a happy girl in her new garden !! Thanks to Karla and the PenderAir team for helping us get her to Sri Lanka from Washington DC. The service was exceptional and despite having a last minute family emergency, Karla was able to help …

Christina is absolutely incredible! If you’re moving to the UK with a cat, look no further. They will give you a fair and transparent price and Christina was so patient and kind throughout the process. I decided to not ship my pet and …

The staff at Pender AIR are amazing! They went over and above to help us move our Beagle/Jack Russell mix from NY to Scotland. They took care of all the paperwork scheduling and other details, worked with our vet to make sure everything …

Amazing and honest. Made everything as easy as possible.

Amazing Team!! Made the whole process of travelling with my dog less stressful. Feeling confident and excited for our journey and it is thanks to Pender Air!

I didn't use this facility, well organized though but the 1000 charge for a suitable kennel?

So grateful for Pender Air's assistance in helping get my dogs overseas. I really don't think I could have done it on my own. They made the prices very easy and also affordable.

Penser Air and Mr Logan Jackson were the best to arrange picking up our three cats and two-year old Golden Retriever in IAD in July 2022, after a long trip from Amsterdam. They arrange for a custom agent to clear them for entry in the US …

Our family recently relocated to London, and we used Pender AIR to transport our beloved pet, Talisker Sylvanus Thayer Gray. (-: To say that we were pleased with the service and support we received would be an understatement.

Christina …

Everything went so smoothly with Lesley and the team at Pender AIR. Highly recommend!

I strongly recommend pender air to handle your pets relocation.

They take excellent care of your dogs from day one until the dogs are shipped to the destination.

Special thanks to Karla , a professional, courteous, super caring person and …

Excellent experience – seamless communication in transporting our dog from Europe to the USA. Kind and considerate handling of all parties involved!

Great company to work with, helped ensure a smooth move for our pet. Was nice to not have to worry about such a big part of the move, would definitely recommend!

Christina was amazing. Not only did she get our dog safely to the UK but she took it upon herself to learn the system for reptiles when no other company would handle our gecko. We’re so grateful for the attention to detail and smooth …

We (my husband and I) highly recommend Pender Air for your fur babies. Lesley and Carmen provided superb service, love and care throughout the process. If there is 10 stars we would give them that rate. Our babies arrived safely and happily…

Lesley and Carmen helped transport my dog from Dulles to Manchester (via Heathrow). Initially I investigated DIY options but ultimately decided to put Pender Air in charge. I’m so glad I did. Their impressive knowledge of the process and …

Can I give more than 5 stars?! I cannot begin to thank Lesley & Carmen for for all of their help with shipping our dog overseas earlier this month. We adopted our dog about a year ago and have had a some behavioral issues which made us …

I can not speak highly enough about the service we received with PenderAir. This was our first overseas move and I just wasn't sure I wanted to deal with the stress of coordinating the pet portion on my own. It was expensive to be sure, …

Just to say a huge thank you, we are extremely happy to finally have the dogs back.

You and your team have done an outstanding work, acommodating all the last minute changes,

With always very efficient communication and genuine care for the…

Shipped a 4 month old Shiba puppy from Paris with PenderAir handling the import processing and customs. We are newbies to export/import of live animals, and this is our little girl, so we were very nervous about the entire process. Logan …

I "fell into" Pender Air since they were the chosen Customs Broker for our dog flying from Spain to the US. They kept me informed every step of the way and came up with a fantastic alternate solution when the airline made an error. I will …

Excellent, stress-free, international pet shipping service that I would use again in a heartbeat.

Pender Air provided outstanding service transporting our two dogs from the US to Europe. Christina was exceptional in finding transportation solutions during an earlier than expected cargo heat embargo at IAD to ensure our dogs arrived safe…

I highly recommend Pender Air for your pet transportation needs. I am a logistician by trade and I can attest that Pender Air's logistics coordination for shipping our dog to Belgium was excellent! They are the experts in my opinion and I…

In a nutshell, we were in excellent, caring hands. You won't regret working with Pender AIR. From day one, not only did Christina and her team in the US through the UK take care of our dog, but they were very communicative, patient and …

Pender air, and especially Paul, were amazing in getting our pets from DC to Kathmandu. Highly recommend and would definitely use Pender again.

Lesley and Carmen provided me with one of the most noteworthy, positive customer service experiences in recent memory. They made many accommodations and were exceptional with communication.

I can’t recommend this company highly enough!!

Cannot recommend PenderAir highly enough. From my first contacting them with an enquiry, to them following up with me once my dog safely arrived in the UK they were professional, informative, friendly, patient and efficient. Pet travel is…

My 10 year old kitty and 17# yorkie-poo arrived unscathed after a transatlantic flight into the UK. The incredibly complicated plough through British and US regulations was calmly and efficiently navigated by Christina who has the patience …

Christina, Karla, and team were absolutely fantastic. From early coordination and problem resolution in the early stages, adjusting flights just a few days out, to handoff with the local handlers and driver, the Pender Air team is a …

We used PenderAir for our first international move to Colombia from DC for our 2 large dogs (90 and 75 pounds). PenderAir and their regional specialists were fantastic. They seamlessly coordinated with other companies—one to provide ground …

They took care of our dog and made sure he made it all the way to Indonesia!

My husband and I needed to ship our two dogs to Germany via cargo as they were too big to go as unaccompanied baggage. I can't recommend Pender Air enough! From the initial conversation Lesley and Carmen answered all of our questions and …

Amazing!! They made shipping my cat very easy. Would highly recommend them.

We moved from Washington, DC USA to Stuttgart, Germany as part of a corporate relocation in the spring of 2022. PenderAir, and specifically Lesley LaRue, did a great job. They had a proactive approach and focused on solutions whenever …

Christina is not only very thorough and responsive, but she clearly cares about her clients and their pets. She always responded to my emails the same day and followed up on every detail. She even followed up after our trip to ask how our…

Fabulous experience from start to finish. Maddie was incredibly responsive and helpful and made transporting our dog abroad a breeze...in fact, the easiest, least stressful part of the move. Worth every penny!

I've been fostering my friends' cat, who is currently in England because they are in the Airforce and didn't have enough time to perform the paperwork to send their cat over. Once it was finally time to reunite the cat with my friends in …

Pender AIR was fantastic from start to finish getting our fur son moved from Washington, DC to South Africa! The process was complicated to say the least, even before factoring in COVID issues and the many restrictions on flat-faced dogs …

My experience with PenderAir was PHENOMENAL! I made enquiries to SEVERAL local and national pet travel services for travel to the UK and most of the cost estimates were vague at best. PenderAir was the only one with a line by line breakdown…

Pender Air was wonderful. We moved to Australia and the pets arrived in great condition. They were treated like part of the family which we truly appreciated. We are so happy to have them back with us. I highly recommend Pender Air.

I needed to use a broker to ship my American Staffordshire Terrier as all commercial airlines available would not allow her to be flown as extra baggage from Europe. Pender Air helped me find a shipper in Europe and then as the receiving …

Christina and the three C’s: Christina Bowen of PenderAir exhibits the three C’s of compassion, communication, and competence. Christina was a joy to work with over the couple of months leading up to our move to Germany from Alexandria, …

Logan and G (the driver) helped me and my pup immensely through an extremely stressful moment when we were told our crate was too small to fly. I massively appreciate Logan taking my call at home and coordinating with the PenderAir team to …

Very competent pet shipping company that helped us move our pets safely quite a long distance overseas. They were able to take care of much of the logistics, taking a good bit of stress off our plates. Definitely would use again.

Truly amazing team of people. I especially loved working with Carmen Wragg. She walked me through everything. This was my first time transporting my dog and the peace of mind and confidence I had in the process because of her was really …

We’ve used PenderAir twice in 2022 to ship our dog to London. PenderAir’s country-specific experiences with rules, forms, and various potential issues is extremely valuable.

Christina is so diligent with communicating the steps and …

I couldn't recommend Christina at Pender Air more if you need to transport a pet. She made it really easy to navigate all the paperwork correctly and on time, and regularly checked in in run up to journey to make sure all was on track. …

Got our pup ready for our international flight. Our appointment went smoothly and the paperwork did the job. We will be using them again for our next trip to Europe.

Lesley was absolutely awesome navigating the difficult travel environment! I had issues on my end and received top notch service. I would highly recommend and will be working with Lesley for any future travel needs!!

Excellent service, by Leslie and Carmen.

PenderAir made transporting my dog so easy and worry free for me. They take much care with your pet and have excellent partners which make the process very efficient. I have used them twice and would not hesitate to use them again in the …

For my dog-owning world travelers out there, I want to post a rave about PenderAir, a division of Pender Pet Retreat. They handled #Tinathegreyhound's trip to Vienna so well, from the complex EU animal import forms to the pre-flight exam to…

PenderAir was AMAZING in moving our dogs! Christina was so helpful with my stress and making sure the dogs were taking care of. She made sure she explained everything up front and how things worked. She is a worker who truly cares about her…

Christina made this first-time-flying-with-a-pet overseas as easy as possible, given all the health and country requirements. Couldn't be happier with the assistance she and Pender provided. Thank you!

We used Pender AIR to ship our dog overseas. Lesley and Carmen were wonderful to work with. They coordinated all of the paperwork, communicated vaccinations required, and were upfront with the costs associated with the task of shipping her…

I seriously cannot recommend Pender AIR enough!!! Christina was our pet consultant and made our whole experience wonderful and made us feel at ease for flying our pet to another country. From day one, she was accommodating and helped solve …

Strongly recommend PenderAir

I was first in touch with them in 2020 when we thought we might have to relocate from US – UK. I dealt with Lesley who was very responsive, answered all questions, never made me feel like i was a nuisance for …

Fabulous company and team. Traveling with your pet internationally is stressful, and I had a ton of questions. They were always there for me and available over email and phone, and helped me feel comfortable every step of the journey. They …

My cat made the journey from Washington, DC to London Heathrow. He arrived in good spirits, no distress but nervous and glad to see me. I had already arrived a week before and had set up our new home. Lesley made sure that he had some …

Did an excellent job getting my 84 pound Doberman from Washington, DC to Rome. I hated to send him on a cargo flight, but they handled everything very professionally. The dog made it safe and sound! Highly recommend.

I just used them to ship my dogs from D.C. to Manchester, England and they did a fantastic job. Not only were they super responsive to ALL my questions, they provided me with an itemised quote too. Carmen was a joy to work with and Lesley …