Options for pet air travel are extremely limited at this time and it is unclear when travel will begin to normalize. Our PenderAIR team is closely following the changing regulations and requirements to ensure we continue to provide the highest level of service for our clients and their pets.
Please let us know as soon as possible if you are planning on traveling with your pet, as some destinations may require additional time to prepare requirements and/or may be impossible at this time. Due to high volume, we are responding to all new requests in order of travel date.
We appreciate your patience and understanding during this time.
Wanted to share a positive experience with PenderAir Pet shipping based out of Chantilly/Dulles, VA. I knew due to my dogs size (requiring the 700 series) and flying during summer, I would need the help of a pet shipper. I researched a few…
read moreMy wife and I recently relocated to Portugal with our two greyhounds. Thanks to the team at Pender AIR, we were able to get all of the required paperwork for the USDA Health Certificates completed quickly and easily. Entry into Portugal …
read moreTruly fantastic customer service! Lesley helped us ship our golden retriever from U.S. to Bosnia and Herzegovina without any complications, or issues.
She kept us updated throughout the entire process and made this nightmarish process …
read morePender Air was absolutely wonderful in helping us move our pup internationally. They deftly navigated several challenges that popped up such as change of flight times, delayed health certificates, etc. They kept us up to date of what was …
read moreI had the pleasure of working with Karla, and I am so glad I did. I was sending five cats and two dogs to Thailand. Everything that could’ve gone wrong pretty much did on my end. It seem to be one thing after another. I would call Karla in …
read moreWorking with PenderAir was such a delightful experience! They handled moving our anxious pup from DC to London and everything was done so professionally. Right from our first interaction, Lesley was extremely professional and competent. …
read moreI recently used Pender Air to ship our cat to the UK when we moved there (cats are not allowed to arrive in cabin). When our local vet completely messed up the USDA health certificate multiple times and jeopardized our cat's travel (…
read moreChristina with PenderAir was fantastic to deal with right from the start. We shipped our pets to Iceland, and it is an intense process. Christina was available with all the needed information, plus assurances and moral support, the entire…
read moreLesley did an amazing job getting our older dog to Greece. She walked us through every step, maintained great communication throughout, and made sure there were no hiccups along the way. This is our dog's seventh international move and it …
read moreChristina Bowen was absolutely wonderful during the entire process. We contacted Pender Air in March 2023 with a departure date of June 2023. Christina immediately contacted us and provided us a very thorough and easy to understand …
read moreWe recently needed to ship our pup internationally for the first time. Karla at PenderAir did a fantastic job explaining every detail of the process and ensured we met import standards for his arrival. During his travel, Karla and the …
read moreLesley & team at Pender were fabulous. They helped us ship our dog from DC to Switzerland with less than a month's notice. Their staff was friendly and kind to our dog, and the local company they engaged to clear him at the airport and …
read morePender Air was so helpful and supportive during the stressful time of moving internationally. Lesley was very responsive to all my questions and concerns. They treated my dog and I with compassion and understanding and ensured that my dog…
read moreI must admit, I had been deferring contacting organizations or companies that assist with international pet travel documentation due to my anxiety over potential complications and costs. However, upon discussing my concerns with our trusted…
read moreFrom the initial call to set up shipping until we received our pets in Germany, Pender AIR (Christina Bowen) was AMAZING. Not once did we have to worry about how to get our pets from the US to our overseas destination because Ms. Bowen was …
read moreCould not have worked with a better company for our pet transfer! From start to finish, Karla was kind, passionate about her work, and on top of every part of ensuring our pets were cared for. We moved to one of the more restrictive …
read morePenderair – and specifically Christina Bowen – made an inevitably stressful situation (moving a household, 2 little ones and then 2 dogs to the UK) a little less stressful – by completely handling the dog travel portion. I was obviously …
read moreChristina and the whole team at Pender Air were fantastic to work with. We had never flown our anxious dog before, and Christina not only made sure we had all of the correct documentation necessary, but made herself available to field …
read moreThere is no words to express how grateful I am for them. They were very on top of things and knew what they were doing/talking about. They helped me all the way towards the end. When they told me they would deliver they really didn’t …
read more(Translated by Google) Excellent service and a high human sense of love for animals. God bless you for such a beautiful service.
(Original)
Excelente servicio y un alto sentido humano de amor para los animalitos. Dios les bendiga por tan …
read moreI was sooo nervous to have my dog fly internationally alone and in a crate since he is not a crated dog. Karla with PendingAir made the entire process stress free and kept us well informed throughout the process. Karla put me in touch with …
read moreWe were nervous about flying a dog for the first time but our year old Golden came made it across the pond with no issues and was his normal happy self when we collected him from HARC. PenderAIR and their UK partner Airpets do a fantastic …
read moreWe used Pender to transport our dog from the Washington DC area to Reykjavik, Iceland. Our experience from the first email was phenomenal. Christina helped us with every step along the way, going above and beyond to make sure we understood …
read moreI would like to share my pet transport experience in case you decide to travel with your dog to or from the United States of America. There are numerous companies that offer pet transport services, and after a lengthy search, I finally …
read moreOur airline changed their policy on pets with no notice, so we had to scramble to find a pet transport company to get our cat to us in Sri Lanka. Pender Air worked with Pet Express to handle all the documents and logistics and advise me on …
read moreKoko is a happy girl in her new garden !! Thanks to Karla and the PenderAir team for helping us get her to Sri Lanka from Washington DC. The service was exceptional and despite having a last minute family emergency, Karla was able to help …
read moreChristina is absolutely incredible! If you’re moving to the UK with a cat, look no further. They will give you a fair and transparent price and Christina was so patient and kind throughout the process. I decided to not ship my pet and …
read moreThe staff at Pender AIR are amazing! They went over and above to help us move our Beagle/Jack Russell mix from NY to Scotland. They took care of all the paperwork scheduling and other details, worked with our vet to make sure everything …
read morePenser Air and Mr Logan Jackson were the best to arrange picking up our three cats and two-year old Golden Retriever in IAD in July 2022, after a long trip from Amsterdam. They arrange for a custom agent to clear them for entry in the US …
read moreOur family recently relocated to London, and we used Pender AIR to transport our beloved pet, Talisker Sylvanus Thayer Gray. (-: To say that we were pleased with the service and support we received would be an understatement.
Christina …
read moreI strongly recommend pender air to handle your pets relocation.
They take excellent care of your dogs from day one until the dogs are shipped to the destination.
Special thanks to Karla , a professional, courteous, super caring person and …
read moreChristina was amazing. Not only did she get our dog safely to the UK but she took it upon herself to learn the system for reptiles when no other company would handle our gecko. We’re so grateful for the attention to detail and smooth …
read moreWe (my husband and I) highly recommend Pender Air for your fur babies. Lesley and Carmen provided superb service, love and care throughout the process. If there is 10 stars we would give them that rate. Our babies arrived safely and happily…
read moreLesley and Carmen helped transport my dog from Dulles to Manchester (via Heathrow). Initially I investigated DIY options but ultimately decided to put Pender Air in charge. I’m so glad I did. Their impressive knowledge of the process and …
read moreCan I give more than 5 stars?! I cannot begin to thank Lesley & Carmen for for all of their help with shipping our dog overseas earlier this month. We adopted our dog about a year ago and have had a some behavioral issues which made us …
read moreI can not speak highly enough about the service we received with PenderAir. This was our first overseas move and I just wasn't sure I wanted to deal with the stress of coordinating the pet portion on my own. It was expensive to be sure, …
read moreJust to say a huge thank you, we are extremely happy to finally have the dogs back.
You and your team have done an outstanding work, acommodating all the last minute changes,
With always very efficient communication and genuine care for the…
read moreThank you so much, Marcelo, it was a please helping you and your fur babies with your relocation. So glad we were able to help!
Shipped a 4 month old Shiba puppy from Paris with PenderAir handling the import processing and customs. We are newbies to export/import of live animals, and this is our little girl, so we were very nervous about the entire process. Logan …
read moreI "fell into" Pender Air since they were the chosen Customs Broker for our dog flying from Spain to the US. They kept me informed every step of the way and came up with a fantastic alternate solution when the airline made an error. I will …
read morePender Air provided outstanding service transporting our two dogs from the US to Europe. Christina was exceptional in finding transportation solutions during an earlier than expected cargo heat embargo at IAD to ensure our dogs arrived safe…
read moreI highly recommend Pender Air for your pet transportation needs. I am a logistician by trade and I can attest that Pender Air's logistics coordination for shipping our dog to Belgium was excellent! They are the experts in my opinion and I…
read moreHi Sam,
It means a lot to know that someone familiar with logistics was so pleased with our services! Thank you so much for the kind words!
Warm Regards,
Ruth Faulkner
Manager, PenderAIR
In a nutshell, we were in excellent, caring hands. You won't regret working with Pender AIR. From day one, not only did Christina and her team in the US through the UK take care of our dog, but they were very communicative, patient and …
read morePender air, and especially Paul, were amazing in getting our pets from DC to Kathmandu. Highly recommend and would definitely use Pender again.
Hi Jennifer,
Thank you so much for the wonderful feedback, I am so glad we were able to help with your relocation! I hope you and your family are enjoying Kathmandu!
Warm regards,
Ruth Faulkner
Manager, PenderAIR
703-364-5810
Lesley and Carmen provided me with one of the most noteworthy, positive customer service experiences in recent memory. They made many accommodations and were exceptional with communication.
I can’t recommend this company highly enough!!
Hi Maggie,
Client feedback means so much to us, thank you for taking the time to let us know how we did! I will pass this along to Lesley and Carmen as well, I know they will greatly appreciate the kind words!
Warm Regards,
Ruth Faulkner,
Manager, PenderAIR
703-364-5810
Cannot recommend PenderAir highly enough. From my first contacting them with an enquiry, to them following up with me once my dog safely arrived in the UK they were professional, informative, friendly, patient and efficient. Pet travel is…
read moreMy 10 year old kitty and 17# yorkie-poo arrived unscathed after a transatlantic flight into the UK. The incredibly complicated plough through British and US regulations was calmly and efficiently navigated by Christina who has the patience …
read moreChristina, Karla, and team were absolutely fantastic. From early coordination and problem resolution in the early stages, adjusting flights just a few days out, to handoff with the local handlers and driver, the Pender Air team is a …
read moreWe used PenderAir for our first international move to Colombia from DC for our 2 large dogs (90 and 75 pounds). PenderAir and their regional specialists were fantastic. They seamlessly coordinated with other companies—one to provide ground …
read moreMy husband and I needed to ship our two dogs to Germany via cargo as they were too big to go as unaccompanied baggage. I can't recommend Pender Air enough! From the initial conversation Lesley and Carmen answered all of our questions and …
read moreAmazing!! They made shipping my cat very easy. Would highly recommend them.
Hi Missy,
I am sorry to hear how long you have been waiting for a response and sincerely apologize for our delay in getting back to you. We are incredibly busy right now as the summer travel season kicks in and COVID regulations continue to make international pet travel more complex and difficult for all destinations. Your patience is very kindly appreciated, and one of our Pet Travel Coordinators, specializing in your destination, will be reaching out to you shortly.
Kind Regards,
Ruth Faulkner
Finance Manager
We moved from Washington, DC USA to Stuttgart, Germany as part of a corporate relocation in the spring of 2022. PenderAir, and specifically Lesley LaRue, did a great job. They had a proactive approach and focused on solutions whenever …
read moreChristina is not only very thorough and responsive, but she clearly cares about her clients and their pets. She always responded to my emails the same day and followed up on every detail. She even followed up after our trip to ask how our…
read moreI've been fostering my friends' cat, who is currently in England because they are in the Airforce and didn't have enough time to perform the paperwork to send their cat over. Once it was finally time to reunite the cat with my friends in …
read morePender AIR was fantastic from start to finish getting our fur son moved from Washington, DC to South Africa! The process was complicated to say the least, even before factoring in COVID issues and the many restrictions on flat-faced dogs …
read moreMy experience with PenderAir was PHENOMENAL! I made enquiries to SEVERAL local and national pet travel services for travel to the UK and most of the cost estimates were vague at best. PenderAir was the only one with a line by line breakdown…
read moreI needed to use a broker to ship my American Staffordshire Terrier as all commercial airlines available would not allow her to be flown as extra baggage from Europe. Pender Air helped me find a shipper in Europe and then as the receiving …
read moreChristina and the three C’s: Christina Bowen of PenderAir exhibits the three C’s of compassion, communication, and competence. Christina was a joy to work with over the couple of months leading up to our move to Germany from Alexandria, …
read moreLogan and G (the driver) helped me and my pup immensely through an extremely stressful moment when we were told our crate was too small to fly. I massively appreciate Logan taking my call at home and coordinating with the PenderAir team to …
read moreTruly amazing team of people. I especially loved working with Carmen Wragg. She walked me through everything. This was my first time transporting my dog and the peace of mind and confidence I had in the process because of her was really …
read moreWe’ve used PenderAir twice in 2022 to ship our dog to London. PenderAir’s country-specific experiences with rules, forms, and various potential issues is extremely valuable.
Christina is so diligent with communicating the steps and …
read moreI couldn't recommend Christina at Pender Air more if you need to transport a pet. She made it really easy to navigate all the paperwork correctly and on time, and regularly checked in in run up to journey to make sure all was on track. …
read morePenderAir made transporting my dog so easy and worry free for me. They take much care with your pet and have excellent partners which make the process very efficient. I have used them twice and would not hesitate to use them again in the …
read moreFor my dog-owning world travelers out there, I want to post a rave about PenderAir, a division of Pender Pet Retreat. They handled #Tinathegreyhound's trip to Vienna so well, from the complex EU animal import forms to the pre-flight exam to…
read morePenderAir was AMAZING in moving our dogs! Christina was so helpful with my stress and making sure the dogs were taking care of. She made sure she explained everything up front and how things worked. She is a worker who truly cares about her…
read moreWe used Pender AIR to ship our dog overseas. Lesley and Carmen were wonderful to work with. They coordinated all of the paperwork, communicated vaccinations required, and were upfront with the costs associated with the task of shipping her…
read moreI seriously cannot recommend Pender AIR enough!!! Christina was our pet consultant and made our whole experience wonderful and made us feel at ease for flying our pet to another country. From day one, she was accommodating and helped solve …
read moreStrongly recommend PenderAir
I was first in touch with them in 2020 when we thought we might have to relocate from US – UK. I dealt with Lesley who was very responsive, answered all questions, never made me feel like i was a nuisance for …
read moreFabulous company and team. Traveling with your pet internationally is stressful, and I had a ton of questions. They were always there for me and available over email and phone, and helped me feel comfortable every step of the journey. They …
read moreMy cat made the journey from Washington, DC to London Heathrow. He arrived in good spirits, no distress but nervous and glad to see me. I had already arrived a week before and had set up our new home. Lesley made sure that he had some …
read moreI just used them to ship my dogs from D.C. to Manchester, England and they did a fantastic job. Not only were they super responsive to ALL my questions, they provided me with an itemised quote too. Carmen was a joy to work with and Lesley …
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