Options for pet air travel are extremely limited at this time and it is unclear when travel will begin to normalize. Our PenderAIR team is closely following the changing regulations and requirements to ensure we continue to provide the highest level of service for our clients and their pets.
Please let us know as soon as possible if you are planning on traveling with your pet, as some destinations may require additional time to prepare requirements and/or may be impossible at this time. Due to high volume, we are responding to all new requests in order of travel date.
We appreciate your patience and understanding during this time.
Pender AIR was fantastic from start to finish getting our fur son moved from Washington, DC to South Africa! The process was complicated to say the least, even before factoring in COVID issues and the many restrictions on flat-faced dogs …
read moreMy experience with PenderAir was PHENOMENAL! I made enquiries to SEVERAL local and national pet travel services for travel to the UK and most of the cost estimates were vague at best. PenderAir was the only one with a line by line breakdown…
read moreI needed to use a broker to ship my American Staffordshire Terrier as all commercial airlines available would not allow her to be flown as extra baggage from Europe. Pender Air helped me find a shipper in Europe and then as the receiving …
read moreChristina and the three C’s: Christina Bowen of PenderAir exhibits the three C’s of compassion, communication, and competence. Christina was a joy to work with over the couple of months leading up to our move to Germany from Alexandria, …
read moreLogan and G (the driver) helped me and my pup immensely through an extremely stressful moment when we were told our crate was too small to fly. I massively appreciate Logan taking my call at home and coordinating with the PenderAir team to …
read moreTruly amazing team of people. I especially loved working with Carmen Wragg. She walked me through everything. This was my first time transporting my dog and the peace of mind and confidence I had in the process because of her was really …
read morePender Air put our minds at ease for the complicated and time-sensitive procedures of moving a pet abroad. We especially appreciated Christina’s attention to detail. We could not have done it easily without her as she anticipated (and very …
read moreI couldn't recommend Christina at Pender Air more if you need to transport a pet. She made it really easy to navigate all the paperwork correctly and on time, and regularly checked in in run up to journey to make sure all was on track. …
read morePenderAir made transporting my dog so easy and worry free for me. They take much care with your pet and have excellent partners which make the process very efficient. I have used them twice and would not hesitate to use them again in the …
read moreFor my dog-owning world travelers out there, I want to post a rave about PenderAir, a division of Pender Pet Retreat. They handled #Tinathegreyhound's trip to Vienna so well, from the complex EU animal import forms to the pre-flight exam to…
read morePenderAir was AMAZING in moving our dogs! Christina was so helpful with my stress and making sure the dogs were taking care of. She made sure she explained everything up front and how things worked. She is a worker who truly cares about her…
read moreWe used Pender AIR to ship our dog overseas. Lesley and Carmen were wonderful to work with. They coordinated all of the paperwork, communicated vaccinations required, and were upfront with the costs associated with the task of shipping her…
read moreI seriously cannot recommend Pender AIR enough!!! Christina was our pet consultant and made our whole experience wonderful and made us feel at ease for flying our pet to another country. From day one, she was accommodating and helped solve …
read moreStrongly recommend PenderAir
I was first in touch with them in 2020 when we thought we might have to relocate from US – UK. I dealt with Lesley who was very responsive, answered all questions, never made me feel like i was a nuisance for …
read moreFabulous company and team. Traveling with your pet internationally is stressful, and I had a ton of questions. They were always there for me and available over email and phone, and helped me feel comfortable every step of the journey. They …
read moreI just used them to ship my dogs from D.C. to Manchester, England and they did a fantastic job. Not only were they super responsive to ALL my questions, they provided me with an itemised quote too. Carmen was a joy to work with and Lesley …
read moreMy cat made the journey from Washington, DC to London Heathrow. He arrived in good spirits, no distress but nervous and glad to see me. I had already arrived a week before and had set up our new home. Lesley made sure that he had some …
read morePender took AMAZING care of my cat, and were incredibly responsive and so patient with all of my concerns about his travel. They were friendly and even sent pictures of my cat where he was. Fingers crossed, we never have to do that journey …
read moreChristina and the team at Penderair could not have been more helpful and efficient! The whole process of moving your animal abroad is stressful but having them to guide you through the process is so worth the money. We had them do the …
read moreMoving overseas, especially to Japan has a ton of rules, documentation and all required to ensure that pets can enter. With the short amount of time I had to do the move, I knew that I needed some support to get the documents in the right …
read moreWe relied on Pender to transport our dog and cat to Budapest, Hungary, and the service was excellent. Paul coordinated everything from start to finish, right down to arranging customs clearance and delivery of our pets to our doorstep in …
read moreI am beyond impressed with the level of service that I got from Pender air. They took care of all of the logistics required to ship two cats from the US to Bangkok and kept me updated every step of the way. I would definitely recommend them…
read moreAs breeders of purebred hounds, we have had a lot of experience in shipping puppies. Our recent experience sending a 16-week-old pup to Germany with PenderAIR could not have gone more smoothly. All our questions and concerns were answered …
read moreNow that we are both retired, my husband and I decided to spend 9 months in the South of France where it's warm and sunny. This move meant bringing our 11 yr old dog, Lexi, with us. Lexi is deaf, and has a bit of arthritis. We were already …
read more(Translated by Google) It was a pleasure to receive the high quality attention from this great company, with a team of professionals of excellence
(Original)
fue un placer recibir la atención de alta calidad de esta gran empresa, con un …
read moreChristina at Pender AIR was absolutely brilliant in helping us get our two cats over to the UK from DC in September, especially helping us navigate the various additional hurdles caused by increased demand due to COVID and recent changes to…
read moreLesley was great to work with getting our (large!) dog over to the UK from Virginia. She was very responsive and I appreciated her informed communication with us. It was a stressful process but Lesley certainly did all she could to help us …
read moreWe recently shipped our Border Collie from Paris CDG to Washington IAD using Pender Air to handle the clearance/import required from the US side. – Because we have used Pender previously for export to/from Germany, I contacted them first to…
read moreChristina at Pender Air managed all our needs seamlessly. Without Pender Air, and their team of professionals, we would have never been able to maneuver all the challenges to ship our dog internationally this summer. She took care of all …
read moreWe worked with Karla to ship our cat and 110-lb mountain dog to Sri Lanka during the middle of the COVID epidemic. It's a big dog, and the regulations are complex (e.g., for Sri Lanka, the dog and cat must have their own PCR COVID tests). …
read moreSimply the best. We shipped our French Bulldog to Germany using Pender, and they assisted with getting our cat cleared to fly in cabin. With all the health concerns of a Frenchie, I cannot recommend them highly enough. Christina was super …
read moreBeing an Army Civilian, our family moves a lot, and when we do, our pets go along with us everywhere. And back and forth to Germany many times, never encountered such challenges than this trip.
But, when it came to our dogs, one 14 years …
read moreDuring a Military move overseas, Christina and the team at Pender worked through insane obstacles, from trying to thread the needle of moving timelines to last minute heat embargos, and still got our boy to us healthy and happy! Amazing …
read morePender Air was fantastic throughout our Pet relocation process. Lesley patiently answers the 101 questions I had, handled details I did not even think of, and went out of her way to accommodate a holiday departure for our pets, including …
read moreCertainly expensive, but we're talking full-service shipping of live animals across the planet. Christina was an absolute rockstar and made certain our beloved dog made it to Europe for our big move this summer despite multiple …
read moreLesley and Carmen, as well as their staff were extremely helpful, knowledgeable, and professional in helping getting our two dogs transported overseas. Working with them relieved a lot of stress associated with moving pets, and they helped …
read morePender air did an excellent job. It is a little pricey, but they did all the leg work and made the process completely hassle free. They also picked them up from my boarder and took them to their facility to ply all day before their flight …
read moreWe have been using this company for three years now to transport our dog to the UK. Lesley and the rest of the staff have been absolutely terrific, always responsive and always putting our dog first and foremost. I cannot imagine us using …
read moreThe PendarAIR went way out of their way to make sure our pup made its way to our destination in a timely manner. They're extremely responsive, courteous, and caring. They genuinely care about moving your pet in a safe and careful manner. …
read moreChristina and her team did a great job of organizing the details of moving my dogs to Ireland. Because of covid, there were a lot of moving pieces – air route cancellations, price fluctuations, etc. She kept on top of all this and made the …
read morePaul was able to help us through the ins and outs of sending a pet to Europe during the pandemic. The entire staff was wonderful and great with our dog Riley. He arrived safely and we are so thankful we worked with Pender AIR. They were …
read moreWe used Pender for a health certificate for our dog. Given Covid, the red tape associated with shipping a pet internationally, and unpredictable weather, it was well worth it to pay for a professional to do the job. The price was reasonable…
read morePender Air was great in helping us reunite with our pup during COVID-19 pandemic. They were incredibly responsive and flexible with ever-changing airline requirements, cancellations, delays and other surprises. Big Kudos to the team and …
read moreMy husband and I were fortunate enough to use Pender AIR to coordinate the travel of our two cats as we moved to Germany. We had originally planned to do everything ourselves, but as our travel plans evolved, we knew we needed professional …
read moreI worked with Pender AIR to have my adult Shiba Inu sent from the Washington, DC area to San Francisco (our new home). I moved about a month prior to my dog while he stayed with my mother in Northern Virginia. Working with Pender even from …
read morePenderAIR provides top-notch, superior service and support. I had to get my two dogs to Germany in conjunction with my military move (PCS), and Christina Bowen was able to get us setup with boarding, customs documents, and airfare …
read moreWe are so glad we were able to help make the process of moving during a pandemic a little easier! Thank you so much for your kind words!
We had a good experience moving our very loved fog from Pittsburgh to Edinburgh, Scotland. Christina helped and supported throughout the whole process which can be quite a nerve wracking experience. From the moment we dropped him off until …
read moreI had a phenomenal experience with Pender AIR. Christina was my point of contact and was extraordinarily helpful throughout the whole process. As I was moving to the United Kingdom for three years, I had a lot on my mind, in addition to …
read morePender Air is a wonderfully managed pet air services that assisted me in my hour of need. They took my information and made it work for my dog Brody to travel to me in Italy. It was a bit complicated at first but they worked very hard and …
read morePender AIR was extremely supportive during my recent international move. I was well informed prior to booking what their services would cost, and what I could expect them to take care of. I elected to take my cat to her own vet and Pender …
read moreThe whole process from start to finish was seamless and smooth. My husband was able to pick our dog up without issue by following Pender AIR's clear instructions – she was a very happy girl upon getting settled into her new home!
Again, we …
read moreWe had such a great experience with Pender. Christina was amazing! Responsive, caring, and thorough. She genuinely cared about us and our sweet cat, who had to travel from DC to Italy. I have only positive things to say about our experience…
read moreI honestly can't say enough about my experience with PenderAir. They helped guide us through the process of our first international move with our three senior cats – in the middle of a pandemic, no less! I was so worried about their health …
read moreFantastic company that made ya feel so safe, calm and confident about our pets international move. Moving countries during a pandemic is no joke but Lesley made everything clear and easy for us, and held our hands through the whole thing. …
read moreThese guys are awesome. I was referred by pet shippers in the UK, having thought of IAD as a good place to depart from given the heat embargo in TX. IAD also got embargoed, and they very honestly told me to find somehere further north, and …
read moreThank you so much for your kind words and the beautiful flowers, we are so glad we were able to help find the best route for you even if we didn't end up being able to help you directly!
Lesley LaRue is a rock star! She answered calls, texts, and emails no matter when I sent them. She helped me navigate every step of the way, helped me when my documents were late, and let me hang out snuggling my pup right up til the minute…
read morePenderAIR was extremely helpful and went above and beyond to help me move my pets from the East coast to Hawaii during COVID and the summer. I was in a panic trying to get them out to their new home and they managed everything and all I had…
read moreWe are so happy to hear this! Thank you for the feedback and we're glad your trip went well.
I worked with Lesley to ship my golden from Virginia to Germany. She was wonderful. Answered all my questions and concerns quickly. Went to the Pender Aid site in Chantilly, first class! Thank you Lesley and Pender Air for getting Dexter to…
read moreAmazing experience! During the tough times of global pandemic, PenderAir really came through for me and my pet. They got my cat to me in Canada from US within days of me going back. They really care! I completely recommend to anyone who is …
read moreChristina and Pender AIR made the stressful situation of shipping an English Bulldog across the Atlantic in the middle of a global pandemic as easy as possible. Christina and her team worked tirelessly to address my needs and concerns and …
read moreI can't say enough good things about PenderAir. Moving my dog from Washington DC to Northern Ireland during the Covid situation was very tricky as so many airlines were cutting down their transport of animals. Lesley at PenderAir worked …
read morePenderAIR recently helped us relocate our dog and cat from Ghana to the US by picking them up from the airport and delivering them to their final destination. This relocation during a pandemic was extremely stressful. PenderAIR staff were …
read moreI worked with Lori Ankers, who was extremely knowledgeable about navigating one of the most difficult import processes for my two XL dogs from DC to Melbourne, Australia. I cannot praise her and the company any higher and would absolutely …
read moreI can't thank the Pender AIR staff enough for helping take care of getting my dog to the UK. I personally dealt with Lesley for the majority of the time and she was outstanding and ever so patient with my endless questions. The rest of the …
read moreLesley and the whole team at Pender took such good care of our greyhound JoJo! We were so worried about moving him to Valencia, Spain from the US, but Lesley put us completely at ease. Our baby arrived safe and sound and we couldn’t be …
read morePender Air did a wonderful job relocating our dog from Washington DC to Chiang Mai, Thailand. Lori Ankers, who handled the relocation, kept me informed and reassured every step of the way and even sent photos. I wholeheartedly recommend and…
read moreThis was my first time using a broker to ship my dog overseas, and I was very impressed with the professionalism and over and beyond customer service. My dog had to board with the company for a few days before being flown to Germany and she…
read moreLet me start off by saying that I could not be happier with PenderAIR, specifically Lesley LaRue. It was clear to me from the start that Lesley and her team have a true love of animals and therefor have a true desire to see your beloved pet…
read moreLove seeing Dobby's picture here. Hope all is well in Scotland! It was a pleasure to work with you.
Let me start off by saying that I could not be happier with PenderAIR, specifically Lesley LaRue. It was clear to me from the start that Lesley and her team have a true love of animals and therefor have a true desire to see your beloved pet…
read moreI could not be happier with their services. I needed to move my Shiba Inu from DC to Peru – I tried by all means to figure things out myself and it was a logistical nightmare. Lesley was so knowledgeable and patient answering all my …
read moreIncredible!! Lesley and her team were absolutely wonderful and made a very stressful situation so much easier. I had originally contacted Lesley 2 years ago about our move to the UK and at the time had a large breed tripawd. She was …
read moreExceptional. Could not have made things any easier on us. We really did nothing at all. I am shocked at how seamless Pender made things. Now of course things can and will happen when shipping a pet. For instance when we arrived at the …
read moreMy husband and I just traveled to Italy from DC on military orders, we were initially going to go through PetProsServices, however trying to get anything done with him was an absolute nightmare. We got fed up and searched for a different …
read moreWith my family’s 30+ years of experience in international relocations with the diplomatic, service, shipping our mid-size dog to an island nation in the Caribbean this time was extremely challenging. The temperature restrictions by airlines…
read moreHighly recommend! I never realized how much goes in to flying your pet around the world (health certificates, records, vaccines, microchip, request forms, each country has different requirements!), it can be mind boggling when trying to do …
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