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Reviews

From 254 reviews
Whitney Hansen
Whitney Hansen

My pets and I had a wonderful experience with Christina and Pender AIR. They walked me through every step of the way and responded quickly when I had questions. It is not cheap, but it is worth it. My cats were frightened when I picked them…

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James Johnsen
James Johnsen

These are the professionals! Don't fool around trying to ship your animal yourself. Money well spent!

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Hannah Bullock
Hannah Bullock

This is our second time working with Pender AIR (specifically Christina) flying our dog Albie, this time returning from overseas. As we experienced the first time (3 years ago), everything was just fantastic, amazing customer service, …

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Jullion
Jullion

Definitely recommend. Given the cost of the services I was tempted to try and do this on my own but the stress, anxiety, ignorance, and steep learning curve related to paperwork, importing procedures, and other logistics discouraged me. …

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Desiree Simon
Desiree Simon

Moving from one country to another is stressful, doing it with three cats is BEYOND stressful. We were so worried about the affect that flying separately from us would have on them – will they feel safe, will they be traumatized, will they …

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Rachel M
Rachel M

From start to finish, this was a really positive, anxiety-free experience. Transporting two dogs across the Atlantic involved so much more than we anticipated – from microchips to USDA clearance, crates, deworming and a whole bunch more …

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Susan Bhalla
Susan Bhalla

From the initial inquiry to the time my fur baby was put on the plane, Pender air (Karla) have been extremely professional and understanding answering all the questions that I had regarding the process. I can highly recommend their services…

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Marilyn D
Marilyn D

Pender Air took very good care of my senior dog. They helped me every step of the way and kept me informed of deadlines and next steps. There were no surprises and my dog arrived safe and sound in the UK.

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Erika Franz
Erika Franz

Hired Pender AIR to help get my dog from the US to Tanzania. Karla was my point of contact throughout and she was AMAZING. So responsive, organized, and clearly knows her stuff. We communicated through a ton of emails – as I was coming …

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A Mynar
A Mynar

Lesley and G were extremely professional and re-assuring of the process to relocate our girl to the UK. All our questions were always answered quickly and with detail. We recommend Pender Air to anyone relocating and we would use them again…

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Kacey Garrett
Kacey Garrett

So rarely post reviews, but I had such an excellent experience with PenderAir. They took care of everything for me and truly went above and beyond making sure that my pet would make it safely and appropriately comfortable in country.

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Sarah Langstone
Sarah Langstone

We relocated from USA to the UK with two dogs. Pender Air were fantastic. They dealt with every tiny detail and the communication was second to none. The relocation was flawless. Thank you so much Pender Air – I fully recommend your …

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Franc LA
Franc LA

Absolutely WONDERFUL! Paul Schmidlen saved me and my pet travel and helped me SO much. Efficient, responsive, knowledgeable, great to deal with and responds and works at all hours. If you need him he is there! GREAT experience. Saki and I …

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Lisa Maria Diletti
Lisa Maria Diletti

Pender Air was outstanding in the service they provided, as well as in calming our fears about transporting our 11 year old pup Nala from Washington DC to Florence, Italy. Lesley's communication was frequent and she was flexible with our …

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Lisa Prejula
Lisa Prejula

We reached out to Pender Air in order to transport our dog Maya to Singapore. My husband and I had never been through the process of sending a pet abroad so we were very anxious, but Pender Air helped to alleviate those worries and give us …

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Amy-Jo Prestwood
Amy-Jo Prestwood

PenderAir & Ms. Christian Bowen are PAWsome! From first contact to Snoopy landing in Germany and getting to our amazing friends, Christina stayed with us the entire way. Choosing PenderAir and Import Shipper Gradlyn were the best choice I…

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Doug Edger
Doug Edger

PenderAir made moving our cats to the UK easy. They kept us informed at every stage and worked with us as plans changed.

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Mercedez Ypanaque
Mercedez Ypanaque

Lesley, Carmen, & team at Pender located in Chantilly were amazing. They answered every inquiry that I had, and clear all my doubts. Definitely recommend this company if you need to move to another country with your pup❤️🐶

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Vince Anzalone
Vince Anzalone

I may be $$$ but they know what they are doing and travel docs were perfect.

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Diana Murphy
Diana Murphy

Wanted to share a positive experience with PenderAir Pet shipping based out of Chantilly/Dulles, VA. I knew due to my dogs size (requiring the 700 series) and flying during summer, I would need the help of a pet shipper. I researched a few…

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Michael Velesz
Michael Velesz

My wife and I recently relocated to Portugal with our two greyhounds. Thanks to the team at Pender AIR, we were able to get all of the required paperwork for the USDA Health Certificates completed quickly and easily. Entry into Portugal …

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Shayan
Shayan

Truly fantastic customer service! Lesley helped us ship our golden retriever from U.S. to Bosnia and Herzegovina without any complications, or issues.

She kept us updated throughout the entire process and made this nightmarish process …

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Kim Cavallin
Kim Cavallin

Pender Air was absolutely wonderful in helping us move our pup internationally. They deftly navigated several challenges that popped up such as change of flight times, delayed health certificates, etc. They kept us up to date of what was …

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tangina74
tangina74

I had the pleasure of working with Karla, and I am so glad I did. I was sending five cats and two dogs to Thailand. Everything that could’ve gone wrong pretty much did on my end. It seem to be one thing after another. I would call Karla in …

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Jaime Ibarra
Jaime Ibarra

Pender Air was by far the easiest part of our move. The communication was excellent and I never felt out of touch. They took great care of my cat and I would not hesitate to use Pender Air again!

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Keith McMahon
Keith McMahon

Pender AIR was amazing from start to finish of our move to the UK, and even after so many date changes; Lesley and her team were phenomenal!!

Can’t recommend them enough!

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Sai Chakrapani
Sai Chakrapani

Working with PenderAir was such a delightful experience! They handled moving our anxious pup from DC to London and everything was done so professionally. Right from our first interaction, Lesley was extremely professional and competent. …

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AmyLyn Reynolds
AmyLyn Reynolds

I recently used Pender Air to ship our cat to the UK when we moved there (cats are not allowed to arrive in cabin). When our local vet completely messed up the USDA health certificate multiple times and jeopardized our cat's travel (…

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Heather Fay
Heather Fay

Christina with PenderAir was fantastic to deal with right from the start. We shipped our pets to Iceland, and it is an intense process. Christina was available with all the needed information, plus assurances and moral support, the entire…

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Jatnna Garcia
Jatnna Garcia

Our first time using a company to ship our dog and it was an excellent experience. Carmen and Lesley were great deal with, knowledgeable, and willing to work with us to meet our and our dog’s needs. Would definitely use them again!

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Derek Sandhaus
Derek Sandhaus

Lesley did an amazing job getting our older dog to Greece. She walked us through every step, maintained great communication throughout, and made sure there were no hiccups along the way. This is our dog's seventh international move and it …

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Lindsey K
Lindsey K

Competent and compassionate. They know what they’re doing when it comes to shipping pets overseas. Their facility and campus are nice too

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Karla Anthony
Karla Anthony

Christina Bowen was absolutely wonderful during the entire process. We contacted Pender Air in March 2023 with a departure date of June 2023. Christina immediately contacted us and provided us a very thorough and easy to understand …

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Lauren Roberts
Lauren Roberts

We recently needed to ship our pup internationally for the first time. Karla at PenderAir did a fantastic job explaining every detail of the process and ensured we met import standards for his arrival. During his travel, Karla and the …

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Onix Cantres
Onix Cantres

Excellent service

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A F
A F

Lesley & team at Pender were fabulous. They helped us ship our dog from DC to Switzerland with less than a month's notice. Their staff was friendly and kind to our dog, and the local company they engaged to clear him at the airport and …

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Anthony Evans
Anthony Evans

Very helpful, professional, caring service. Took the stress out of getting Pete to the UK. Thankyou!

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Nicole Davenport
Nicole Davenport

Pender Air was so helpful and supportive during the stressful time of moving internationally. Lesley was very responsive to all my questions and concerns. They treated my dog and I with compassion and understanding and ensured that my dog…

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Richard Parkinson
Richard Parkinson

Christina from PenderAir was absolutely excellent throughout the whole process. Communication was brilliant and her knowledge of the process and being able to put our minds at rest for the little things was perfect.

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Colin Sadler
Colin Sadler

Pender Air made the stress of transferring our pets to the U.K an absolute breeze. Lesley and Carmen were a pleasure to deal with. Their communication and professionalism were spot on. I cant thank the 2 of them enough!

via Google
will chavez
will chavez

Great company!!! Help move our 4 cats from the DC area to London. Lesley was greatly, very helpful through the entire process.

via Google
Cullan Bied
Cullan Bied

Once again Pender Air did a phenomenal job getting our Labrador to our next assignment. They were able to find the one and only airline capable of getting her to us.

via Google
Fiorella Andrea Briceño Huerta
Fiorella Andrea Briceño Huerta

I must admit, I had been deferring contacting organizations or companies that assist with international pet travel documentation due to my anxiety over potential complications and costs. However, upon discussing my concerns with our trusted…

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Sarah McEntee
Sarah McEntee

Outstanding service – expensive but worth every penny once you start trying to navigate all the international requirements. Christina and her team go out of their way to treat you and your pets like family. Highly recommend!

via Google
Bobby Smith
Bobby Smith

From the initial call to set up shipping until we received our pets in Germany, Pender AIR (Christina Bowen) was AMAZING. Not once did we have to worry about how to get our pets from the US to our overseas destination because Ms. Bowen was …

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Hendo Jay
Hendo Jay

Could not have worked with a better company for our pet transfer! From start to finish, Karla was kind, passionate about her work, and on top of every part of ensuring our pets were cared for. We moved to one of the more restrictive …

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Jessica Almaas
Jessica Almaas

Penderair – and specifically Christina Bowen – made an inevitably stressful situation (moving a household, 2 little ones and then 2 dogs to the UK) a little less stressful – by completely handling the dog travel portion. I was obviously …

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Megan Boccardi
Megan Boccardi

Very helpful and willing to go the extra mile!

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Taylor Roberts
Taylor Roberts

Christina and the whole team at Pender Air were fantastic to work with. We had never flown our anxious dog before, and Christina not only made sure we had all of the correct documentation necessary, but made herself available to field …

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daniela oliveira
daniela oliveira

There is no words to express how grateful I am for them. They were very on top of things and knew what they were doing/talking about. They helped me all the way towards the end. When they told me they would deliver they really didn’t …

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Satsharon Stanford
Satsharon Stanford

(Translated by Google) Excellent service and a high human sense of love for animals. God bless you for such a beautiful service.

(Original)

Excelente servicio y un alto sentido humano de amor para los animalitos. Dios les bendiga por tan …

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Julie M
Julie M

I was sooo nervous to have my dog fly internationally alone and in a crate since he is not a crated dog. Karla with PendingAir made the entire process stress free and kept us well informed throughout the process. Karla put me in touch with …

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jaideep singh sethi
jaideep singh sethi

Christina and the staff were super helpful during the complete process . They kept us updated on the next steps / current status . Will recommend Pender Air for international pet transport

via Google
Kelly Masterson
Kelly Masterson

We were nervous about flying a dog for the first time but our year old Golden came made it across the pond with no issues and was his normal happy self when we collected him from HARC. PenderAIR and their UK partner Airpets do a fantastic …

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Jennifer Wentzel
Jennifer Wentzel

We used Pender to transport our dog from the Washington DC area to Reykjavik, Iceland. Our experience from the first email was phenomenal. Christina helped us with every step along the way, going above and beyond to make sure we understood …

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Amber Echols
Amber Echols

Our airline changed their policy on pets with no notice, so we had to scramble to find a pet transport company to get our cat to us in Sri Lanka. Pender Air worked with Pet Express to handle all the documents and logistics and advise me on …

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Nick Hobgood
Nick Hobgood

Koko is a happy girl in her new garden !! Thanks to Karla and the PenderAir team for helping us get her to Sri Lanka from Washington DC. The service was exceptional and despite having a last minute family emergency, Karla was able to help …

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Allyson Rose
Allyson Rose

Christina is absolutely incredible! If you’re moving to the UK with a cat, look no further. They will give you a fair and transparent price and Christina was so patient and kind throughout the process. I decided to not ship my pet and …

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San Cannon
San Cannon

The staff at Pender AIR are amazing! They went over and above to help us move our Beagle/Jack Russell mix from NY to Scotland. They took care of all the paperwork scheduling and other details, worked with our vet to make sure everything …

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Dominick Lapierre
Dominick Lapierre

Amazing and honest. Made everything as easy as possible.

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Tati Borjes
Tati Borjes

Amazing Team!! Made the whole process of travelling with my dog less stressful. Feeling confident and excited for our journey and it is thanks to Pender Air!

via Google
David Mesa
David Mesa

I didn't use this facility, well organized though but the 1000 charge for a suitable kennel?

via Google
Shannon S
Shannon S

So grateful for Pender Air's assistance in helping get my dogs overseas. I really don't think I could have done it on my own. They made the prices very easy and also affordable.

via Google
MAIKA LEPUIL
MAIKA LEPUIL

Penser Air and Mr Logan Jackson were the best to arrange picking up our three cats and two-year old Golden Retriever in IAD in July 2022, after a long trip from Amsterdam. They arrange for a custom agent to clear them for entry in the US …

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Megan Gray
Megan Gray

Our family recently relocated to London, and we used Pender AIR to transport our beloved pet, Talisker Sylvanus Thayer Gray. (-: To say that we were pleased with the service and support we received would be an understatement.

Christina …

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Elana Natker
Elana Natker

Everything went so smoothly with Lesley and the team at Pender AIR. Highly recommend!

via Google
Ambassador's Office Royal Thai Embassy
Ambassador's Office Royal Thai Embassy

I strongly recommend pender air to handle your pets relocation.

They take excellent care of your dogs from day one until the dogs are shipped to the destination.

Special thanks to Karla , a professional, courteous, super caring person and …

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Zoe Jewell
Zoe Jewell

Excellent experience – seamless communication in transporting our dog from Europe to the USA. Kind and considerate handling of all parties involved!

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Shaun Dubick
Shaun Dubick

Great company to work with, helped ensure a smooth move for our pet. Was nice to not have to worry about such a big part of the move, would definitely recommend!

via Google
Katherine Winkler
Katherine Winkler

Christina was amazing. Not only did she get our dog safely to the UK but she took it upon herself to learn the system for reptiles when no other company would handle our gecko. We’re so grateful for the attention to detail and smooth …

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MCounseling Health
MCounseling Health

We (my husband and I) highly recommend Pender Air for your fur babies. Lesley and Carmen provided superb service, love and care throughout the process. If there is 10 stars we would give them that rate. Our babies arrived safely and happily…

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Calum Smeaton
Calum Smeaton

Lesley and Carmen helped transport my dog from Dulles to Manchester (via Heathrow). Initially I investigated DIY options but ultimately decided to put Pender Air in charge. I’m so glad I did. Their impressive knowledge of the process and …

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Katharine Mannix
Katharine Mannix

Can I give more than 5 stars?! I cannot begin to thank Lesley & Carmen for for all of their help with shipping our dog overseas earlier this month. We adopted our dog about a year ago and have had a some behavioral issues which made us …

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Emily Steigler
Emily Steigler

I can not speak highly enough about the service we received with PenderAir. This was our first overseas move and I just wasn't sure I wanted to deal with the stress of coordinating the pet portion on my own. It was expensive to be sure, …

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Marcelo Marchesi
Marcelo Marchesi

Just to say a huge thank you, we are extremely happy to finally have the dogs back.

You and your team have done an outstanding work, acommodating all the last minute changes,

With always very efficient communication and genuine care for the…

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Response from business owner

Thank you so much, Marcelo, it was a please helping you and your fur babies with your relocation. So glad we were able to help!

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J NJ
J NJ

Shipped a 4 month old Shiba puppy from Paris with PenderAir handling the import processing and customs. We are newbies to export/import of live animals, and this is our little girl, so we were very nervous about the entire process. Logan …

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Kate Blaszak
Kate Blaszak

I "fell into" Pender Air since they were the chosen Customs Broker for our dog flying from Spain to the US. They kept me informed every step of the way and came up with a fantastic alternate solution when the airline made an error. I will …

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Brittney Meays Haskovic
Brittney Meays Haskovic

Excellent, stress-free, international pet shipping service that I would use again in a heartbeat.

via Google
Katie Long
Katie Long

Pender Air provided outstanding service transporting our two dogs from the US to Europe. Christina was exceptional in finding transportation solutions during an earlier than expected cargo heat embargo at IAD to ensure our dogs arrived safe…

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Sam Cooks
Sam Cooks

I highly recommend Pender Air for your pet transportation needs. I am a logistician by trade and I can attest that Pender Air's logistics coordination for shipping our dog to Belgium was excellent! They are the experts in my opinion and I…

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Response from business owner

Hi Sam,

It means a lot to know that someone familiar with logistics was so pleased with our services! Thank you so much for the kind words!

Warm Regards,

Ruth Faulkner

Manager, PenderAIR

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Kelly Mathieu
Kelly Mathieu

In a nutshell, we were in excellent, caring hands. You won't regret working with Pender AIR. From day one, not only did Christina and her team in the US through the UK take care of our dog, but they were very communicative, patient and …

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Jennifer VanDever
Jennifer VanDever

Pender air, and especially Paul, were amazing in getting our pets from DC to Kathmandu. Highly recommend and would definitely use Pender again.

Response from business owner

Hi Jennifer,

Thank you so much for the wonderful feedback, I am so glad we were able to help with your relocation! I hope you and your family are enjoying Kathmandu!

Warm regards,

Ruth Faulkner

Manager, PenderAIR

703-364-5810

via Google
Sue Donegan
Sue Donegan

Cannot recommend PenderAir highly enough. From my first contacting them with an enquiry, to them following up with me once my dog safely arrived in the UK they were professional, informative, friendly, patient and efficient. Pet travel is…

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Anne Palmer
Anne Palmer

My 10 year old kitty and 17# yorkie-poo arrived unscathed after a transatlantic flight into the UK. The incredibly complicated plough through British and US regulations was calmly and efficiently navigated by Christina who has the patience …

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Josh
Josh

Christina, Karla, and team were absolutely fantastic. From early coordination and problem resolution in the early stages, adjusting flights just a few days out, to handoff with the local handlers and driver, the Pender Air team is a …

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Jenah Zweig
Jenah Zweig

We used PenderAir for our first international move to Colombia from DC for our 2 large dogs (90 and 75 pounds). PenderAir and their regional specialists were fantastic. They seamlessly coordinated with other companies—one to provide ground …

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Lee Rommel
Lee Rommel

They took care of our dog and made sure he made it all the way to Indonesia!

via Google
Kathleen Wilhelm
Kathleen Wilhelm

My husband and I needed to ship our two dogs to Germany via cargo as they were too big to go as unaccompanied baggage. I can't recommend Pender Air enough! From the initial conversation Lesley and Carmen answered all of our questions and …

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Missy O
Missy O

Amazing!! They made shipping my cat very easy. Would highly recommend them.

Response from business owner

Hi Missy,

I am sorry to hear how long you have been waiting for a response and sincerely apologize for our delay in getting back to you. We are incredibly busy right now as the summer travel season kicks in and COVID regulations continue to make international pet travel more complex and difficult for all destinations. Your patience is very kindly appreciated, and one of our Pet Travel Coordinators, specializing in your destination, will be reaching out to you shortly.

Kind Regards,

Ruth Faulkner

Finance Manager

via Google
chris zumski
chris zumski

We moved from Washington, DC USA to Stuttgart, Germany as part of a corporate relocation in the spring of 2022. PenderAir, and specifically Lesley LaRue, did a great job. They had a proactive approach and focused on solutions whenever …

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Kimberly Murphy
Kimberly Murphy

Christina is not only very thorough and responsive, but she clearly cares about her clients and their pets. She always responded to my emails the same day and followed up on every detail. She even followed up after our trip to ask how our…

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ajekipp
ajekipp

Fabulous experience from start to finish. Maddie was incredibly responsive and helpful and made transporting our dog abroad a breeze...in fact, the easiest, least stressful part of the move. Worth every penny!

via Google
Kristin
Kristin

I've been fostering my friends' cat, who is currently in England because they are in the Airforce and didn't have enough time to perform the paperwork to send their cat over. Once it was finally time to reunite the cat with my friends in …

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Anthony Cruitt
Anthony Cruitt

Pender AIR was fantastic from start to finish getting our fur son moved from Washington, DC to South Africa! The process was complicated to say the least, even before factoring in COVID issues and the many restrictions on flat-faced dogs …

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Tanya G
Tanya G

My experience with PenderAir was PHENOMENAL! I made enquiries to SEVERAL local and national pet travel services for travel to the UK and most of the cost estimates were vague at best. PenderAir was the only one with a line by line breakdown…

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Matthew Kosnar
Matthew Kosnar

Pender Air was wonderful. We moved to Australia and the pets arrived in great condition. They were treated like part of the family which we truly appreciated. We are so happy to have them back with us. I highly recommend Pender Air.

via Google
Adam Corry
Adam Corry

I needed to use a broker to ship my American Staffordshire Terrier as all commercial airlines available would not allow her to be flown as extra baggage from Europe. Pender Air helped me find a shipper in Europe and then as the receiving …

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Banning Garrett
Banning Garrett

Christina and the three C’s: Christina Bowen of PenderAir exhibits the three C’s of compassion, communication, and competence. Christina was a joy to work with over the couple of months leading up to our move to Germany from Alexandria, …

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Manu Gandham
Manu Gandham

Logan and G (the driver) helped me and my pup immensely through an extremely stressful moment when we were told our crate was too small to fly. I massively appreciate Logan taking my call at home and coordinating with the PenderAir team to …

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Val P
Val P

Very competent pet shipping company that helped us move our pets safely quite a long distance overseas. They were able to take care of much of the logistics, taking a good bit of stress off our plates. Definitely would use again.

via Google

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